[Asterisk-Users] RE: Groups in *

[Lars Fredriksson]

> Why not just use appqueue?

Is that the integrated quesolution that I config in queue.conf?

But as I've understood it might be a little tricky to get the users the
possibility to log in/out of groups in an easy way (each extension will
maybe be the member of up to four groups, and it must be possible to log
in/out of each group ...)

Then I need the possibility to reroute the call to another group when either
all memebers of the group are busy, or when "free" members in the group
don't answer the call for xxx seconds?

Is that possible with appqueue?

Okay, the solution isn't maybe the best, but it's what the customer wants
...


Regards, Lars Fredriksson

>
> Hi!
>
> Thanks for the tip!
>
> Okay, looked a little around AGI and it didn't look to hard doing a script
> that read which phones that should answer which group from an external
> textfile, and such file would be quite easy to modify with a CGI-script.
And
> I tried it with a static extensions.conf like below and it seems to work,
> great!
>
> Is there any other considerations or tips about using a solution like
this?
>
>
> --<SNIP from extensions.conf>--
>
> exten => s,1,Answer                       ; Answer
>
> exten => s,2,Dial(Sip/7101&Sip/7102,20,m) ; Dial 20 seconds, if busy
> exten => s,103,Goto(s,3)                  ; go direct to next group
>
> exten => s,3,Dial(Sip/7103&Sip/7104,20,m) ; Dial 20 seconds, if busy
> exten => s,104,Goto(s,4)                  ; go direct to next group
>
> exten => s,4,Dial(Sip/7105&Sip/7106,20,m) ; Dial 20 seconds
>
>
> exten => s,5,Goto(s,2)                    ; Still no answer, goto
>                                           ; first group
>
> --<SNAP>--
>
> Regards, Lars
>
> -----
>
>
> Lars:
>
> Anything you want is possible to do with Asterisk... the matter is how
much
> time you want to spend to build that applications... I think that is
posible
> to do that with AGI scripts...
>
> Regards,
>
> Gus
>
> ----- Original Message -----
> From: "Lars Fredriksson" <lars at fredriksson.net>
> To: <asterisk-users at lists.digium.com>
> Sent: Monday, October 27, 2003 4:52 PM
> Subject: [Asterisk-Users] Groups in *
>
>
> > Hi list!
> >
> > I have a little question about groups and Asterisk ... is there anyone
out
> there that can say if Asterisk can do any of this;
> >
> > We have a customer that want call handling we cant give him with a
> traditional PBX, and I'm running Asterisk @home so I thought I could give
it
> a try ...
> >
> > The customer wants that incoming call should go to one group with some
> phones in it, if the group is busy tha call should stay there for xxx
> seconds before it goes to another group. But if there are phones free in
the
> group they should ring for xxx seconds before the call goes to another
> group. And like this it would go on with lots of groups ;-)
> >
> > He also wants queue messages in all groups and the possibility for the
> phones to log in and out of the different groups (in the morning one phone
> should be member of three groups, and after lunch log out of those groups
> and log on to another group ...)
> > I think some kind of web-frontend would be quite kewl, so each employee
> could log on to a webpage and mark which groups he will answer on (I don't
> know how * keeps track of such things?)
> >
> > We have tried with PBX's like Panasonic TDA, Ericsson BusinessPhone,
Avaya
> INDeX, Avaya IPOffice and Siemens and none of those can do this ...
> >
> > Thanks for any answer!
> >
> > Best regards Lars Fredriksson, Sweden
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
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