[Asterisk-Users] real billing time for a call

[asterisk at analitica.md]

yes, you're right, i tried to put a ast_cdr_answer when queue makes the
ast_cdr_setdstchan, but it didn't work, or maybe, apps like backgound and
playback should not issue an ast_cdr_answer, so it is ussued only when the
answer is actually answered by someone.


> is you used the queue app, don't you also see a 20 sec event for that ?
>
> asterisk at analitica.md wrote:
>
>>hello,
>>
>>I am working with asterisk and looking for some stats about operators,
>>then i've found that there is no real time of the call in asterisk when i
>>use an autoattend context.
>>
>>looking into the cdr.c i can see that applications can call a ¨set
>>destination¨ or something to update the CDR record so you can know the
>>real destination of the call, but i can't found something to make the
>>apps(queue,dial, etc.) to update also the real time of the answer for
>> that
>>call.
>>When the exten,s,1, is executed the answer time is setted and it remains
>>that way, so if for example, a person dials a PBX, the autoattend starts
>>telling him about the menu and the extensions and the person just dial an
>>extension, lets say it took him 15 secs, then the Dial app is executed,
>>for example it could be a queue app, and the extension start ringing, for
>>lets say 5 sec and we have 20 secs so far and no real answer for that
>>call, when anotehr person actually answers the call and they talk about
>> 20
>>secs, the CDR will tell me that the specific call i'm talking about had
>> 40
>>secs with 40 secs billables, when the real thing is that it was 20 secs
>>what the real call last, i mean for real when a person actually gives
>>attention to the caller.
>>
>>anyone has opinions?
>>
>>i think it could be very usefull, cause sometimes you need to know, for
>>example, if operators are answering the calls for real or not, or if they
>>just let it ring. with actual statistics.. i can't know that.
>>
>>
>>thanks in advance.
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>>
>>
>
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