[Asterisk-Users] IVR Questions?
Joe Dennick
joe at dennick.net
Sun Oct 5 17:53:33 MST 2003
I'm fairly new to Asterisk, but I've been searching the archives
extensively and haven't seen much information on using IVR for more than
menus. I'd like to prompt a caller to enter his ID (employee, customer,
account, etc). The business use I have in mind requires a five-digit ID.
Then I need to be able to capture the ID entered, validate it (probably
by playing it back with say-digit) and then store the five-digit ID into
a variable that I can pass to another program.
Obviously, what we're aiming for is CTI. Once I have the Customer ID, I
should be able to grab that customer's information from a database and
pass it along with the call to the next available agent in a queue.
I've noticed that its pretty easy to incorporate perl scripts into
Asterisk, but I haven't seen an answer to capturing dialed digits.
Thank you for your help!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20031005/cd252bf2/attachment.htm
More information about the asterisk-users
mailing list