[Asterisk-Users] App queue and all Agent busy

[Anton Yurchenko]

Anton Yurchenko wrote:

I just wanted to say, that I patched the code like I wrote below, and it 
works. When all the operators are busy, then it drops to priority + 101. 
If that would break something please write me ASAP ;)

> Philipp von Klitzing wrote:
>
>> Hi!
>>
>>  
>>
>>> but when both Agents are busy then still the called party does not 
>>> get a busy signal.
>>>
>>> What I`d want is when both Agents are busy that the caller gets a 
>>> busy, not the long tones, like the phone is ringing, but nobody 
>>> answers it ( this is how this works now)
>>> Any Ideas?
>>>   
>>
>>
>> Method 1: Configure the queue to only take two callers
>>
>>  
>>
> what would callers get when the queue is full? that is still not such 
> a good solution as there may be a variable number of operators.
>
>> Method 2: Don't use queues at all and instead use a simple Dial() in 
>> extensions.conf where you dial both agents extensions like
>>
>> exten => 1000,1,Dial(SIP/john&SIP/mary)
>> exten => 1000,2, ... unavailable ...
>> exten => 1000,102, ... busy ...
>>
>>  
>>
> Operators have a wrapup to do and such.
>
> I`ve looked at the source of app_dial. and app_queue.c, and I found 
> such a piece of code in app_dial.c:
>                if (found < 0) {
>                        if (numlines == numbusies) {
>                                if (option_verbose > 2)
>                                        ast_verbose( VERBOSE_PREFIX_2 
> "Everyone
> is busy at this time\n");
>                                /* See if there is a special busy 
> message */
>                                if (ast_exists_extension(in, 
> in->context, in->exten, in->priority + 101, in->callerid))
>                                        in->priority+=100;
>                        } else {
>                                if (option_verbose > 2)
>                                        ast_verbose( VERBOSE_PREFIX_2 
> "No one is available to answer at this time\n");
>                        }
>                        *to = 0;
>
> notice the part about priority, there is an almost identical code in 
> app_queue.c:
>
>                if (found < 0) {
>                        if (numlines == numbusies) {
>                                ast_log(LOG_DEBUG, "Everyone is busy at 
> this time\n");
>                        } else {
>                                ast_log(LOG_NOTICE, "No one is answered 
> queue %s\n", queue);
>                        }
>                                                                                
>
>                        *to = 0;
>
> almost the same without the part:
>
>                                /* See if there is a special busy 
> message */
>                                if (ast_exists_extension(in, 
> in->context, in->exten, in->priority + 101, in->callerid))
>                                        in->priority+=100;
>
>
> would it work if I merged them and code in app_queue.c looke like:
>
>                if (found < 0) {
>                        if (numlines == numbusies) {
>                                ast_log(LOG_DEBUG, "Everyone is busy at 
> this time\n");
>                            /* See if there is a special busy message */
>                            if (ast_exists_extension(in, in->context, 
> in->exten, in->priority + 101, in->callerid))
>                                            in->priority+=100;
>                        } else {
>                                ast_log(LOG_NOTICE, "No one is answered 
> queue %s\n", queue);
>                        }
>                                                                                
>
>                        *to = 0;
>
> this is a production system and it better to know before I go in with 
> hacked code.
>
> This would be a very good functionality, I can setup a prompt, like 
> "all operators are busy" and such.
>
> thanks
>
>
>> Cheers, Philipp
>>
>>
>> _______________________________________________
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>> Asterisk-Users at lists.digium.com
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>>  
>>
>
>


-- 

Anton Yurchenko<phila at dg.net.ua>
Digital Generation