[Asterisk-Users] Options for 3rd party call control
Alistair Cunningham
ac at gnu.org
Tue Nov 25 12:51:22 MST 2003
I am working on a project on 3rd party call control for a call center, for
which I think Asterisk may be useful. What I would like to do is:
- Have a call come in to Asterisk.
- Asterisk asks another machine, over a slow IP link, such as a modem, how it
should route the call. Asterisk passes the called and calling numbers.
- This other machine looks up the destination, based on called and calling
numbers, in an SQL database, and responds to Asterisk.
- When Asterisk gets a reply, it routes the call.
- During the call, this other machine may ask Asterisk to re-route the call.
- If this happens, Asterisk hangs up on the party it called, plays a 'please
hold' message to the caller, then connects them to the new destination.
- All this happens over a mixture of basic rate ISDN, analogue lines, H.323,
and SIP.
Looking at the Asterisk website, I don't see any options to do this. Has
anyone given this any thought? Would such a thing be difficult to write?
--
Alistair Cunningham,
Email: ac at gnu.org
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