[Asterisk-Users] One voicemail -> multiple recipients?

[Steven Critchfield]

On Mon, 2003-11-24 at 14:33, Brian Capouch wrote:
> The subject pretty much says it all.  I have a customer who would like 
> to have an option where a caller can leave a voicemail in such a fashion 
> that it would be simultaneously delivered to a set of mailboxes all at 
> once--the idea is "trouble ticket" type operation where multiple 
> technicians will *each* get the vm.
> 
> He prefers that, if we can do it, to a "shared mailbox" that all would 
> access, which is the easy way to do it.

If your client isn't opposed to the email delivery of these voicemails,
it is easy to set up an alias of recipients including maybe a email
based trouble ticket system to receive these emails. Then you just run a
sweep through the box to clear the files every so often. This way
everyone gets a copy of the file, and if they use TT software, it get
archived with the ticket creation. 

Of course a slightly better solution then would be to write a AGI
application that allowed the clients customer to answer a few questions
about the problem through the dialpad and then record the complaint and
then you could send the file out to a directed few accounts. This also
allows you to maintain file management in non race condition
environments.

Personal opinion would be that if I called a location and they took the
time to request simple information instead of dropping it into a
mailbox, I'd probably get better service. 

Something to think about and possibly a few more billable hours to
create.
-- 
Steven Critchfield  <critch at basesys.com>