[Asterisk-Users] We are thinking of Asterisk

[James Sharp]

>
> 	Hi all,
> 	We are thinking of changing our Nortel Meridian PBX to Asterisk.  Before
> we
> jump into this we would like to know if we can support some important for
> us
> functionalities on Asterisk.  We would like to know if we can
>
> 	1. Have menu based voice mail with Asterisk? (like press 1 for sales,
> press
> 2 for tech support ...)

Yes

> 	2. If we can login, logout make ourselves unavailable with Asterisk ACD?
> If Asterisk will route alls FIFO bases to the loggedin and available
> personal.

Yes

>
> 	3.  Can we have regular PBX functionalities
> 	Call Forwarding
> 	Call Transfer
> 	Conference Call
> 	Music on Hold

Yes


> 	4.  Can we point DID directly to the extension?  No need to dial a main
> number and than an extension.

Yes

>
> 	5.  Is it possible to monitor a call in Asterisk for training or coaching
> purposes.  If a new person is doing a tech support can we monitor (listen
> to
> conversation)?  If yes, would it be possible to record conversation - like
> a
> voicemail?

Monitor, yes.  Recording...maybe


>
>
> 	6.  Can we get our voicemail in our e-mail mailbox? (Can we delete, make
> new, forward voicemail from e-mail client?
>

Yes

>
> 	7 Can we send and receive faxes from PC?

That's a work in progress.  Sort of works, sort of doesn't.

>
>
>
> 	Thank you in advance for taking time and answering our questions.
>
> 	Aram