[Asterisk-Users] Build a complex IVR?

[it]

Hi,Jim,
    Thank you very much for your reply. But I think the menu file you
designed must be interpreted by another program writen by your but not
asterisk.

----- Original Message -----
From: "Jim Gottlieb" <jimmy-ml at nccom.com>
To: <asterisk-users at lists.digium.com>
Sent: Thursday, March 13, 2003 12:21 AM
Subject: Re: [Asterisk-Users] Build a complex IVR?


> On 2003-03-13 at 15:39, "it" <info at itwav.com> wrote:
>
> >        I would like to know if Asterisk could be used to build a IVR
with
> >    complex flow?
>
> Yes, we have done this.  We use menu files that define what each
> keypress does so we can build complex menus with full flexibility.
>
> A short example (since you asked):
>
> default = 0
> prompt
> {
>         name = 3046
> }
>
> 0
> {
>         action = debitcard
>         declines = debitcard-declines
>         pin-prompt = 5122
>         number-prompt = 5123
>         thankyou = 5124
> }
>
> 1
> {
>         action = debitcardbalance
>         declines = debitcard-declines
>         pin-prompt = 5122
> }
>
> 2
> {
>         action = debitcardgenerate
>         declines = debitcard-declines
>         cardtype = 420
> }
>
> 3
> {
>         action = vmail
>         userno = 3641234
> }
>
> Once it goes into vmail, we have a whole hard-coded voicemail app that
> is basically modeled on the Centigram VoiceMemo system including
> message sending, forwarding, paging, transferring to attendant.
> Likewise for other functions.  It also does queries into our backend
> billing database and credit card charging systems.
>
> I wish I could convince my company to release the source code, but I
> don't think that's ever going to happen, as they consider this code to
> be their strategic advantage.  It's been developed over many years and
> used to run with Dialogic hardware but we have recently ported it to
> asterisk.
>
> So yes, you can build almost any IVR application under asterisk.  Not
> only is the hardware one-eighth the cost, but the tech support is far
> far superior.  We used to wait years for Dialogic to fix bugs.  And
> best of all, asterisk provides all the core functions so you can spend
> your time on your custom features and not on coding the basic
> telephony functions, message playing, etc.
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