[Asterisk-Users] App queue only + waiting call pickup

[Brancaleoni Matteo]

Hi

Il mar, 2003-06-24 alle 14:32, Adam Goryachev ha scritto:

> > Today I was asked about a function of asterisk.
> > That's what it should to:
> >
> > a call arrives -> put it in a queue -> remain here ;)
> > Then, when someone wants to answer, just dial an extension
> > and the older call that's in the queue is picked up.
> > A sort of app_queueonly + app_pickolderqueuecall .
> >
> > As far as I know asterisk doesn't support that, so
> > was wondering if someone encountered a similar request,
> > or is working on it.
> > I could start writing a new app, perhaps based on
> > app_queue , or is better an agi script ?
> >
> > Or I'm missing a clever method to do it?
> 
> Just setup a extra parking range of extensions, say 750 -799 (depends on how
> many calls you might have queud at a time).
> Then, just have another extension (say 800 to pull a call from the 'queue')
> which just runs through from 750 to 799, the first call it finds is
> connected through to the user.

mmh, and if I free the first parking exten, like 750, then another
call arrives, is parked into 750... so I don't have a real FIFO...
and ..how can I pull a call from the parking lot, without dialling
the parked extension ?

> 
> Personally, I'd like a feature similar to the app_queue but which doesn't
> require the agent's phone to be off-hook all the time. This way, the agent's
> phone can ring like normal and they can answer it. This better suits an
> 'office' environment where the 'agents' are not on the phone all day, but
> might get 2 or 3 calls per hour (or even less)...

That should be accomplished with the standard app_queue,
just define members as channels (not agents) like Zap/xx or SIP/blah 
or anything you would use in a standard Dial argument,
and put incoming calls in the queue... then the member
tecnologies will start to ring ;)
That's what I use in standard office enviroments ;)


> 
> Regards,
> Adam

Matteo