[Asterisk-Users] App queue only + waiting call pickup

[Adam Goryachev]

> Today I was asked about a function of asterisk.
> That's what it should to:
>
> a call arrives -> put it in a queue -> remain here ;)
> Then, when someone wants to answer, just dial an extension
> and the older call that's in the queue is picked up.
> A sort of app_queueonly + app_pickolderqueuecall .
>
> As far as I know asterisk doesn't support that, so
> was wondering if someone encountered a similar request,
> or is working on it.
> I could start writing a new app, perhaps based on
> app_queue , or is better an agi script ?
>
> Or I'm missing a clever method to do it?

Just setup a extra parking range of extensions, say 750 -799 (depends on how
many calls you might have queud at a time).
Then, just have another extension (say 800 to pull a call from the 'queue')
which just runs through from 750 to 799, the first call it finds is
connected through to the user.

Although, this doesn't acknowledge what happens when the call is answered by
an agent, you park a new call and it gets a lower number...

Personally, I'd like a feature similar to the app_queue but which doesn't
require the agent's phone to be off-hook all the time. This way, the agent's
phone can ring like normal and they can answer it. This better suits an
'office' environment where the 'agents' are not on the phone all day, but
might get 2 or 3 calls per hour (or even less)...

Regards,
Adam