[Asterisk-Users] Wrap-up

[TC]

Is there a better place to add this type of logic, 1 draw back here
is that moh stops for a moment for user in the app_queue
>In principle, agent_call is supposed to return almost immediately.
>
>Mark
>
>On Wed, 18 Jun 2003, TC wrote:
>
>> I found a similar issue
>> I change'd the chan_agent so that an agent must "press any key to
continue"
>> b4 the agent is actually connected to the next call
>> its just a couple line patch
>>
>> --- chan_agent.c 2003-06-18 15:26:18.000000000 -0700
>> +++ chan_agent.std 2003-06-18 07:15:08.000000000 -0700
>> @@ -220,6 +220,7 @@
>>
>>  static int agent_call(struct ast_channel *ast, char *dest, int timeout)
>>  {
>> +        int d;
>>   struct agent_pvt *p = ast->pvt->pvt;
>>   int res = -1;
>>   ast_pthread_mutex_lock(&p->lock);
>> @@ -250,8 +251,12 @@
>>   }
>>   if( !res )
>>   {
>> -  /* Call is immediately up */
>> -  ast_setstate(ast, AST_STATE_UP);
>> +                d = ast_waitfordigit(p->chan, 5000);
>> +                if ( d > 0)
>> +          /* %TC Call is immediately up */
>> +                ast_setstate(ast, AST_STATE_UP);
>> +                else
>> +                    res = 0; /* nothing timed out */
>>   }
>>   CLEANUP(ast,p);
>>   ast_pthread_mutex_unlock(&p->lock);
>>
>>
>>
>> -----Original Message-----
>> From: Jim Friedeck <asterisk at carhil.com>
>> To: asterisk-users at lists.digium.com <asterisk-users at lists.digium.com>
>> Date: June 18, 2003 1:29 PM
>> Subject: [Asterisk-Users] Wrap-up
>>
>>
>> >Is it possible to specify a 'wrap-up' time in a queue so agents will
>> >have a specified amount of time to complete tasks between calls unless
>> >they hit a key on the phone? As it is they can recieve a call moments
>> >after they hang up with no 'down time'. Thanks
>> >
>> >Jim Friedeck
>> >
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>>
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>
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