[Asterisk-Users] queue application

[Jean-Denis Girard]

Paulo Mannheimer wrote:

> Hi,
>
> I’m working on a call center application where callers input some 
> information and get transferred to an attendant, or waits in a queue 
> until one is available. The operator is using a PC-based system that 
> needs to have access to the information previously input by the 
> caller. I was thinking about making * write some control info 
> somewhere and then make the application get it through samba/file sharing.
>
> Any other insights? Also, how to make this work if the call is queued?
>
> Best regards,
>
> PHM
>
If your operators can use Gnophone, then all you need is to append an 
URL to the Dial or Queue application.

exten => 
1,1,Queue(queue,tH,http://shuttle.esoft.pf/cgi-bin/crm.pl?code=${CODE})

Then when the operator picks up the call, the URL is automatically 
pushed to is Gnophone browser.

-- 
Jean-Denis Girard

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