[Asterisk-Users] Call queues for phone operator

[Richard Lyman]

http://www.digium.com/asterisk_handbook/agentlogin_queues.html

Brancaleoni Matteo wrote:
> 
> Hi.
> 
> I was wondering how can I make incoming calls to wait if the phone
> operator is busy. I've 8 incoming lines, with 30 extensions.
> What I need is if the operator is busy with call nr #1 , the new
> incoming call waits until the op. is free.
> Looking into app_queue seems the way to go.
> So I want to ask if I'm right or wrong:
> I set up only a queue , is to say operatorq, where
> the only member is my op. into technology SIP/operator
> So my queues.conf should be :
> [general]
> [default]
> [operatorq]
> music = default
> announce = from-queue
> ;context = qoutcon
> timeout = 20
> retry = 5
> ;maxlen = 0
> member => SIP/operator
> 
> and when a call arrives, dial the operator and if he's busy,
> fire up app_queue .
> 
> So what I expect, when the operator hangs up, his phone
> will automagically rings playing the announce "from-queue" and
> bridge it with the call that's waiting.
> 
> So, I'm correct? Anyone experienced that or could give me
> a better way to handle that?
> 
> Thanks a lot,
> matteo.
> 
> --
> Brancaleoni Matteo <mbrancaleoni at espia.it>
> Espia - Emmegi Srl
> 
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