[Asterisk-Users] Call queues for phone operator

[Brancaleoni Matteo]

But I won't use agents.
I need only a queue for incoming calls to one extension,
that will answer and forward to other extens.
The operator won't be off hook all the time.

Matteo.


Il ven, 2003-06-13 alle 19:31, TC ha scritto:
> >Hi.
> >
> >I was wondering how can I make incoming calls to wait if the phone
> >operator is busy. I've 8 incoming lines, with 30 extensions.
> >What I need is if the operator is busy with call nr #1 , the new
> >incoming call waits until the op. is free.
> >Looking into app_queue seems the way to go.
> Thats correct
> >So I want to ask if I'm right or wrong:
> >and when a call arrives, dial the operator and if he's busy,
> >fire up app_queue .
> NO agents log into an agent q their phone is OFF-HOOK always
> thus if you Dial that agent ext it is always busy
> >So what I expect, when the operator hangs up, his phone
> >will automagically rings playing the announce "from-queue" and
> >bridge it with the call that's waiting.
> the agent will just hear beep beep & the optional announcement
> on the handset/speakerphone or headset
> then the inbound caller is bridged
> 
> 
> 
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