[Asterisk-Users] Remote Agents

[Derek Barber]

Jim,

thanks for your reply, that is very helpful.  We actually are planning
on using Linux for our remote agents so the screen-pop will be a linux
application.  Do you know if that feature is supported in Asterisk or do
you know if it would be easy to implement if it isn't supported yet?

Thanks,
Derek

On Mon, 2003-07-14 at 12:27, Jim Friedeck wrote:
> Derek,
>     Screen pops Iin Windows) usually rely on the Microsoft TAPI system. 
> Asterisk doesn't talk to TAPI as far as I know. I am trying to write a 
> VB interface to the management system on Asterisk but the going is slow. 
> We looked at TeleVantage and the cost for 30 agents and full reporting 
> was outraegous. The features are excellent and support is good but we 
> couldn't justify the 50k. We are having the queue app changed for our 
> needs by Digium and will save a bundle. It will allow for remote agents 
> to login and recieve calls from home. Check back often to see the 
> progress on the new queue app. Asterisk scales to many PBX servers and 
> they can all talk to each other and store call info on the same 
> database. If you need reporting you will have to do that yourself with 
> something like Crystal Reports. Good luck.
> 
> Jim Friedeck
> 
> --------------------------------------------
> 
> Derek Barber wrote:
> 
> >Hi,
> >
> >First a little background: the company that I work at have currently
> >been using a Windows-based PBX solution called Televantage.  We are
> >primarily a linux-based development shop but originally went with
> >Televantage on the recomendation of someone who no longer works with
> >us.  Suffice to say, we have not been happy with that solution and I
> >have been investigating Asterisk as a replacement to that product.  
> >
> >I have recently ordered and recieved the Developers Kit (TDM), and have
> >got a working system up an running with one extension.  So far I have
> >really enjoyed working with Asterisk, however I have a few questions
> >about some features.
> >
> >One of the key features we need is the Remote Agent, I am not sure how
> >this works and was wondering if someone could give me some information
> >on that.  We would like to have calls routed through Asterisk to remote
> >agents at home and then have a screen-pop on their PCs that would give
> >details of the incoming call.  We have an ISDN PRI connection through
> >which the calls will be routed.
> >
> >My other question is concerning the scability of Asterisk - what sort of
> >stats are there on how Asterisk can scale?  Also, is there some
> >distributed architecture features?  I would like to be able to scale
> >Asterisk over multiple servers and databases, does anyone have any
> >information on whether this can currently be done with Asterisk and if
> >so, how it would be accomplished?
> >
> >If anyone could give some information about this it would be greatly
> >appreciated.
> >
> >Many thanks,
> >Derek
> >
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> >
> >
> >  
> >
> 
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