[Asterisk-Users] Enhanced queue app

[Jim Friedeck]

Excellent idea! I will see if we can do it. Thanks.

Jim Friedeck

-----------------------------------------------------

TC wrote:

>>Will try to change to this:
>>
>>Agent picks up phone and dials extension to 'login app':
>>
>>      exten => 750,1,QueueLogin(<QueueName>, wrap-up-time)
>>
>>This would allow for quick agents to log into a queue for faster
>>processing and allow slower processing for slow agents. An agent would
>>simply log out if more time was needed. I could not think of a quick way
>>to cancel wrap-up waiting.
>>    
>>
>Not bad,
>maybe we could also have QueueLogin, take an additional parm to flag if they
>want
>dtmf tone to accept the call
>
>for example you could have something like this to allow individual arbitrary
>times wrap-times
>and choice of dtmf acceptance or not
>exten => 750,1,QueueLogin(<QueueName>, wrap-up-time, dtmf-accept)
>exten => 750XX,1,QueueLogin(<QueueName>, ${EXTEN:3}, dtmf-accept)
>
>exten => 850,1,QueueLogin(<QueueName>, wrap-up-time, dtmf-no-accept)
>exten => 850XX,1,QueueLogin(<QueueName>, ${EXTEN:3}, dtmf-no-accept)
>
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