[Asterisk-Users] Anyone, ideas for incoming call management for CRM system

[Ray Burkholder]

You may wish to try Java.  It is a client OS independent programming
language.  With a server side part and a client side part, it might provide
a solution.  It also has some nifty event based handling features that make
the client side work well with the server side.  In other words, when events
happen on Asterisk, they can be served out to the client as they occur
without any client side polling needed.  This client/server/event based
operation is described well in most of the Java books I've been through.  I
just haven't had the time to implement it yet.

Ray Burkholder
ray at oneunified.net
http://www.oneunified.net
704 644 6999 x2002


> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com 
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of WipeOut
> Sent: December 31, 2003 11:21
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] Anyone, ideas for incoming call 
> management for CRM system
> 
> 
> Peer Oliver schmidt wrote:
> 
> > Hi,
> >
> > we have implemented a first version of call support from a 
> web based 
> > system for Asterisk (via the manager interface) and other, 
> callto: and 
> > tel:, providers.
> >
> > Now I am looking at the other way around. If a call comes 
> in, I want 
> > our web based system to automatically detect the number and present 
> > the call information to the user.
> >
> > Ideas anyone? I guess, I won't be able to get this done 
> without some 
> > client specific programming, will I?
> >
> > All the best for 2004.
> >
> > Best regards
> >
> > Peer Oliver Schmidt
> > the internet company
> >
> Your problem is that as you mentioned your app is web based and web 
> based apps don't maintain a connection to the server, once 
> the page is 
> loaded the connection is terminated and so there is no way for the 
> server to then send new data to the web browser when the call 
> comes in.. 
> you would have to somehow get the server to identify the call 
> and then 
> get the client to reload the web page in the browser..
> 
> This could have isues.. eg if the user is on a call and 
> working on the 
> web page and a second call comes in you don't want the page to be 
> refreshed..
> 
> Later..
> 
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