[Asterisk-Users] ivr key press?

[Steven Critchfield]

On Sat, 2003-12-20 at 21:06, Rich Adamson wrote:
> I'm testing an ivr implementation (first time) using:
> exten => 620,1,Wait,1
> exten => 620,2,Answer
> exten => 620,3,DigitTimeout,5
> exten => 620,4,ResponseTimeout,10
> exten => 620,5,Background(npi-greeting)  ; "Thanks for calling press 1 for"
> 
> exten => 1,1,Goto(npi-directory,s,1)
> 
> For initial testing, I've arbitrarily mapped this onto ext 620 (will 
> change that later when things are working as expected).
> 
> The initial "npi-greeting" message essentially says "...if you know
> your party's extension, you can dial it at any time.  Press 1 for
> Sales, etc."
> 
> If during this initial greeting I press 3000 (which is a valid extn),
> I can only press the first "3" before I get kicked out (I can't dial
> the full 3000).
> 
> Am I supposed to be setting this up to expect only single-digit
> key presses (instead of 3000), or am I missing something that would
> suggest waiting for four key presses?

Well do you have a 3 extension in the npi-directory or any othe context
being included? Posting more of your current extensions.conf file would
help. Basically what you provided was much help as it isn't where you
are in the dialplan when your problems occur, nor have you included the
text from the console which will tell you where asterisk was trying to
go.
-- 
Steven Critchfield <critch at basesys.com>