[Asterisk-Users] Re: transfer with threeway calling

[Cees de Groot]

Steven Critchfield  <asterisk-users at lists.digium.com> said:
>You are just as capable of dialing the parked call number as the other
>person.
>
I don't completely understand that remark, but it seems to imply "don't
whine, you can emulate feature X by telling your users to use feature
Y". 

Which is a completely and utterly wrong answer to users complaining
about usability.

If they want to transfer, they do not want to park, write down a number,
dial the other party, etcetera. Just flash and dial, and if the
other party doesn't respond flash again to retrieve the call on hold.

You might think it's dumb, and call parking is way more cool, but it
happens to be the way that almost every phone system in the world works,
and if you don't want to screw up one thing with phone systems, it's the
user interface. Hold-and-transfer is about the most sophisticated
feature users can handle on the average phone system, and * even puts up
a barrier here...

-- 
Cees de Groot               http://www.tric.nl     <cg at tric.nl>
tric, the new way           helpdesk/ticketing software, VoIP/CTI, 
                            web applications, custom development