[Asterisk-Users] Queue only ringing one agent at a time

[C. Maj]

On Fri, 12 Dec 2003, Derek Barber waxed:

> but, if this is case then how can you run a call center with asterisk? 
> What if you have 40 simultaneous calls coming into the call center, most
> calls would be missed, even if you have 40 available agents.  Of course
> one call should go to one agent, but if a second call, or a third call
> joins the queue, shouldn't they also go to agents as well?  

Don't use the callback option.  If the call center is that
large, and that busy, those agents need the phone to their
ear all the time.  Let agents log in and wear headsets, so
they can hear the 'beep' and immediately be connected to a
customer in the queue.  Beats 40 phones ringing in a room.

--Chris


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Chris Maj <cmaj_hat_freedomcorpse_hot_info>
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