[Asterisk-Users] Queue only ringing one agent at a time

[Derek Barber]

yes, I know this.  We need the queue in leastrecent mode.  That doesn't
explain why only one agent's phone is ringing when two agents are
available and two calls are in the queue.

derek

On Thu, 2003-12-11 at 14:36, Brancaleoni Matteo wrote:
> so, from queues.conf.sample
> 
> A strategy may be specified.  Valid strategies include:
> 
> ringall - ring all available channels until one answers (default)
> roundrobin - take turns ringing each available interface
> leastrecent - ring interface which was least recently called by this
> queue
> fewestcalls - ring the one with fewest completed calls from this queue
> random - ring random interface
> 
> matteo
> 
> 
> Il gio, 2003-12-11 alle 23:34, Derek Barber ha scritto:
> > That does get both phones ringing, however that is not the solution
> > problem we are having.  We need the queue to work in leastrecent mode.
> > If there is only one call in the queue only one agent's phone should
> > ring.  However, if there is two calls in the queue then two agent's
> > phones should ring.  Three calls, three phones, etc.  The problem we are
> > having is that if there is two calls in the queue, instead of ringing
> > two agent phones, it only rings one agent's phone.  And thus callers are
> > sitting in the queue when they don't have to be, because there is an
> > available agent to take their call, but that agent's phone doesn't ring.
> > 
> > does that explain things better?
> > 
> > derek
> > 
> > On Thu, 2003-12-11 at 14:14, Brancaleoni Matteo wrote:
> > > strategy=ringall
> > > in queues.conf
> > > 
> > > matteo
> > > 
> > > Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto:
> > > > Hello!
> > > > 
> > > > We are having an interesting problem with the queue.  What is happening
> > > > is that no matter how many agents are logged into the queue, only one
> > > > phone will ring at one time.  So, for example, if we have two agents in
> > > > the queue and two incoming calls.  The first incoming call will ring on
> > > > one of the agent phones, but the second agent's phone will not ring
> > > > until the first agent picks up the phone.  Both incoming calls are in
> > > > the queue, I have tested and confirmed that, and both agents are in the
> > > > queue and available.  However, only one phone is able to ring at one
> > > > time.
> > > > 
> > > > Has anyone seen this problem or know of any solutions?
> > > > 
> > > > Thanks,
> > > > Derek
> > > > 
> > > > _______________________________________________
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> > > > Asterisk-Users at lists.digium.com
> > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > 
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