[Asterisk-Users] PREPAID APPLECATION

[daryl at introspect.net]

> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com 
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of PJ Welsh
> Sent: Tuesday, December 02, 2003 9:39 AM
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] PREPAID APPLECATION
> 
> 
> It is a shame that within a couple of hours they can tell you 
> to remove helpfull documentation, but not (seemingly) help 
> answer questions regarding there Cisco stuff on this list. I 
> think Cisco must have their priorities mixed up!
> 
> Just my opinion... which also means I won't support a company 
> like that... so I won't buy their products... 

No, Cisco has their priorities just fine.  Companies are in business to
make money.  Not to give things away.

When I have a problem with a piece of Cisco equipment, it is answered
promptly and accurately, nearly 100% of the time.  I have SmartNet on
all of the devices for which I expect this service.

Cisco documents are property of Cisco.  Many of them require a CCO
account to access, and there are varying levels of CCO access.  Many
"newer" technologies are initially available to all with a CCO login
until their maturity and complexity reaches a point where Cisco makes a
specialty for them, at which time those documents and new ones on the
subject are sometimes no longer available to just anyone with a CCO
login.  Cisco also maintains and updates their documents on an as-needed
basis.

Storing copes of their documents on your own web site for public use
defeats their ability to do all of these things.

And if you want to argue that much of this is done just to charge you
more money, you are correct.  Cisco is an enterprise infrastructure
company.  Not a home user/home office/small office outfit where you can
call up and talk to a 17 year old with a script for "help" when you have
a problem.  To get real support costs money.  Example: Digium.

Daryl