[Asterisk-Users] call center - operators not using phone keys

[Ernest W. Lessenger]

At 11:09 AM 8/25/2003 -0500, you wrote:
>Perhaps some day there will be a client side product/widget/whatever for 
>Asterisk, but right now it doesn't exist, to my knowledge that is.

I believe the Asterisk Manager will do everything Miguel wants. I will be 
giving this a try in the next month or two, so if Miguel is willing to wait 
until then I'll let him know.

--Ernest

-----Original Message-----
>From: Miguel Bettencourt Dias (Netopia) 
>[<mailto:mbd at netopia.pt>mailto:mbd at netopia.pt]
>Sent: Monday, August 25, 2003 09:53
>To: asterisk-users at lists.digium.com
>Subject: Re: [Asterisk-Users] call center - operators not using phone
>keys
>
>On Mon, 2003-08-25 at 15:09, Mark Spencer wrote:
> > yes, you'll need outbound spool (see sample.call)
>
>Sure,
>
>This will allow me to start a call. but what about call transfers, agent
>login, accepting a call, and others ?
>
>Regards,
>
>mbd
> > Mark
> >
> > On Mon, 25 Aug 2003, Miguel Bettencourt Dias (Netopia) wrote:
> >
> > >
> > > Hi,
> > >
> > > I'm considering setting up a small call centre, but I don't want
> > > operators to need to use their phone keypads. Supposedly, all required
> > > call functions (dialling, answering, transfer, on hold, hang up, etc),
> > > should be done via their scripts (be is a web interface, curses or
> > > whatnot) and not using either a regular phone, nor a gnome-phone type
> > > interface.
> > >
> > > Also, all this will be happen in a 100% free MS zone. I think this can
> > > be done, but my experience is limited.
> > >
> > > Would this be possible with asterisk ? (more than a confirmation that it
> > > is possible, I was looking for a "I did it this way" kinda of answer)
> > > :-)
> > >
> > >
> > > Regards,
> > >
> > > Miguel Dias
> > >
> > >
> > >
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > 
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>
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