[Asterisk-Users] call center - operators not using phone keys

[Mark Spencer]

You can use Agentlogin and such.  If you want you can call Digium and talk
about your application to be sure we have everything you need.

Mark

On Mon, 25 Aug 2003, Miguel Bettencourt Dias (Netopia) wrote:

> On Mon, 2003-08-25 at 15:09, Mark Spencer wrote:
> > yes, you'll need outbound spool (see sample.call)
>
> Sure,
>
> This will allow me to start a call. but what about call transfers, agent
> login, accepting a call, and others ?
>
> Regards,
>
> mbd
> > Mark
> >
> > On Mon, 25 Aug 2003, Miguel Bettencourt Dias (Netopia) wrote:
> >
> > >
> > > Hi,
> > >
> > > I'm considering setting up a small call centre, but I don't want
> > > operators to need to use their phone keypads. Supposedly, all required
> > > call functions (dialling, answering, transfer, on hold, hang up, etc),
> > > should be done via their scripts (be is a web interface, curses or
> > > whatnot) and not using either a regular phone, nor a gnome-phone type
> > > interface.
> > >
> > > Also, all this will be happen in a 100% free MS zone. I think this can
> > > be done, but my experience is limited.
> > >
> > > Would this be possible with asterisk ? (more than a confirmation that it
> > > is possible, I was looking for a "I did it this way" kinda of answer)
> > > :-)
> > >
> > >
> > > Regards,
> > >
> > > Miguel Dias
> > >
> > >
> > >
> >
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>