[Asterisk-Users] Extension and phone management bestpractices??

[Steven Critchfield]

On Fri, 2003-08-15 at 17:40, Devon Henderson wrote:
> > > I guess my big question is: is it possible to have extensions mapped to
> > > people, not to phones?
> >
> > Yes, you just need to link the user/extension to a technology/channel
> > when logged in, and to a bogus value when not so that your dial will
> > fail quickly and fall through to voicemail. Also you will want to make
> > sure your voicemail goes out in email since you won't be able to get
> > stutter tone or MWI due to the channel not being assigned a extension.
> > --
> > Steven Critchfield <critch at basesys.com>
> 
> 
> Sorry I waited so long to reply to this.. I had to think about it a bit.
> 
> Every reply I've had to this question has involved voicemail somehow.  We
> don't use voicemail in the office - we have live operators handling all
> incoming calls, 24 hours a day.  No voicemail.  No IVRs.  No auto attendant.
> 
> So, another stupid question.. instead of failing over to voicemail, could it
> fail to a queue instead?

Yes it can. Essentially instead of doing the failover to voicemail you
will instruct it to goto the queue head end. 
-- 
Steven Critchfield <critch at basesys.com>