[Asterisk-Users] Extension and phone management best practices??

[Richard Lyman]

neither does agentlogin, see
http://www.digium.com/asterisk_handbook/agentlogin_queues.html

remember, you can define members as devices/types (like
agents)/local so you can create some pretty wicked setups <G>

Brian West wrote:
> 
> Nope.. sure doesn't.. You call the AgentLoginCallback extension from any
> phone.. Enter you agent ID.. and Password... then enter the extension your
> calls should go to and its done.
> 
> bkw
> 
> On Wed, 13 Aug 2003, Devon Henderson wrote:
> 
> > Being a relative Asterisk newbie, I may be wrong.. but as far as I can tell,
> > it doesn't.  The standard queue/agent logic requires that you assign an
> > extension to a phone.
> >
> > Someone correct me if I'm wrong, please. :)
> >
> > - Devon
> >
> >
> > -----Original Message-----
> > From: asterisk-users-admin at lists.digium.com
> > [mailto:asterisk-users-admin at lists.digium.com]On Behalf Of Brian West
> > Sent: Wednesday, August 13, 2003 10:10 AM
> > To: asterisk-users at lists.digium.com
> > Subject: RE: [Asterisk-Users] Extension and phone management best
> > practices??
> >
> >
> > AgentLoginCallback does this doesn't it?
> >
> > On Wed, 13 Aug 2003, Steven Critchfield wrote:
> >
> > > On Wed, 2003-08-13 at 11:28, Devon Henderson wrote:
> > > > We're still in the planning stages of our Asterisk implementation, but
> > we
> > > > have a requirement that the extension be mapped to a user, with the
> > phone as
> > > > a variable (we have hot seats in our contact center, and we also have
> > agents
> > > > that work both from remote locations and our contact center).
> > > >
> > > > So, I am also very interested to see what everyone has to say about
> > this.
> > >
> > > All of this can be done in a very simple dbapp or agi app. BAsically all
> > > you need is a way to identify the user and the channel they are on. Then
> > > you just consult your data store for the mapping.
> > >
> > > So your basic app should need a login script, a logout script, and a
> > > translation extension logic.
> > >
> > > login script should look to see if another user had logged in at that
> > > phone and disable that login. logout script can make the mapping invalid
> > > so dial will jump to voicmail. Your extension logic would just need to
> > > be a pattern match on your extensions, and a lookup of the extension in
> > > the data store, retrieving the current mapping and attempt to dial the
> > > phone listed. Might even want to include the technology in your mapping
> > > as it will let you go SIP, H323, IAX, and Zap channels.
> > > --
> > > Steven Critchfield  <critch at basesys.com>
> > >
> > > _______________________________________________
> > > Asterisk-Users mailing list
> > > Asterisk-Users at lists.digium.com
> > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users