[Asterisk-Users] Extension and phone management best practices??

[Steven Critchfield]

On Wed, 2003-08-13 at 11:28, Devon Henderson wrote:
> We're still in the planning stages of our Asterisk implementation, but we
> have a requirement that the extension be mapped to a user, with the phone as
> a variable (we have hot seats in our contact center, and we also have agents
> that work both from remote locations and our contact center).
> 
> So, I am also very interested to see what everyone has to say about this.

All of this can be done in a very simple dbapp or agi app. BAsically all
you need is a way to identify the user and the channel they are on. Then
you just consult your data store for the mapping. 

So your basic app should need a login script, a logout script, and a
translation extension logic.

login script should look to see if another user had logged in at that
phone and disable that login. logout script can make the mapping invalid
so dial will jump to voicmail. Your extension logic would just need to
be a pattern match on your extensions, and a lookup of the extension in
the data store, retrieving the current mapping and attempt to dial the
phone listed. Might even want to include the technology in your mapping
as it will let you go SIP, H323, IAX, and Zap channels.   
-- 
Steven Critchfield  <critch at basesys.com>