[Asterisk-Users] app_queue, fewestcalls and leastrecent logic

[Nathan Littlepage]

Use erlang calculations to decide which is most idle.

> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com 
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Brian West
> Sent: Monday, August 11, 2003 10:27 AM
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] app_queue, fewestcalls and 
> leastrecent logic
> 
> 
> Ok just had my boss point something out:
> 
> "I'd think dumping calls on most-idle would be fairly 
> straightforward, but
> could be skewed if agentA is on a 40 minute call, agentB has 
> a bunch of 5
> minute calls"
> 
> So total call time should be counted in the logic somewhere.
> 
> bkw
> 
> On Sun, 10 Aug 2003, Brian West wrote:
> 
> > I think we are starting to see what type of logic people 
> are wanting in
> > fewestcalls and leastrecent strategy.
> >
> > bkw
> >
> > On Sun, 10 Aug 2003, Richard Lyman wrote:
> >
> > > i disagree, instead of thinking 'fallback' how about 
> 'order' the agents
> > > (by effecting the 'metric') so you 'target' the agent you 
> want first
> > > then if fail they go right to the next one in the 'ordered' list.
> > >
> > > Brian West wrote:
> > >
> > > >leastrecent suffers the same fait as fewestcalls onlying 
> ringing the
> > > >leastrecent agent over and over endlessly.  It should 
> have a fallback
> > > >option.
> > > >
> > > >roundrobin with leastrecent first
> > > >roundrobin with fewestcalls first
> > > >
> > > >I would like to see a roundrobin with leastbusy first option.
> > > >(just because you have taken less call or leastrecent 
> doesn't mean you
> > > >haven't been a busy agent!)
> > > >
> > > >I'm sure better autologoff logic as per my first email 
> would be a great
> > > >idea also.
> > > >
> > > >bkw
> > > >
> > > >On Sun, 10 Aug 2003, Richard Lyman wrote:
> > > >
> > > >
> > > >
> > > >>well if you ask me, the leastrecent part would work if 
> you reversed the
> > > >>logic on the metric.
> > > >>
> > > >>my other last_used mod would do a time_t on that agent 
> the last time it
> > > >>was 'tried' (ast_request'd) then (i was using arrays) 
> qsort so that (new
> > > >>agents) '0' would be on top, and the agent that got the 
> most recent
> > > >>attempt would be on the bottom '1057174447' (below is 
> an example)
> > > >>
> > > >>    -- sorted agent array: 317 last_used: 0
> > > >>    -- sorted agent array: 318 last_used: 0
> > > >>    -- sorted agent array: 319 last_used: 0
> > > >>    -- sorted agent array: 300 last_used: 1057174447
> > > >>
> > > >>that way, (for leastrecent anyway), you are always 
> working with a full stack of agents.
> > > >>
> > > >>
> > > >>
> > > >>Brian West wrote:
> > > >>
> > > >>
> > > >>
> > > >>>First of all I would like to thank Mark for getting 
> roundrobin to go
> > > >>>roundrobin.  Good job.
> > > >>>
> > > >>>Now we have some options here for leastrecent and 
> fewestcalls strategy. It
> > > >>>needs some work on the logic and Mark recommend that I 
> ask the list and
> > > >>>get some input before he makes any changes to it.
> > > >>>
> > > >>>fewestcalls from what I have seen would always ring 
> the agent with the
> > > >>>fewestcalls first then go into roundrobin if that 
> agent didn't answer.
> > > >>>
> > > >>>Next new caller would ring fewestcalls agent first 
> then start roundrobin.
> > > >>>
> > > >>>What do you think should happen in fewestcalls?  Right 
> now it just rings
> > > >>>the agent with the fewestcalls over and over with 
> current app_queue logic.
> > > >>>
> > > >>>leastrecent from what I have been looking at will ring 
> the agent that has
> > > >>>least recently take a call first then if they don't 
> answer go into
> > > >>>roundrobin.  Then the next new call coming from queue 
> would first go to
> > > >>>the leastrecent first then try every agent in 
> roundrobin till answered
> > > >>>then starting over again.  New caller from queue hits 
> leastrecent agent
> > > >>>first.
> > > >>>
> > > >>>Same thing happens in leastrecent strategy. The 
> leastrecent agent will
> > > >>>ring over and over with current app_queue logic.
> > > >>>
> > > >>>Now some of you might recommend autologoff options.  
> But that also might
> > > >>>need some work.  I don't want to log off an agent for 
> not answering the
> > > >>>phone only once.  So here is how I would like to see 
> autologoff work.
> > > >>>
> > > >>>Example:
> > > >>>queue timeout = 20
> > > >>>agent autologoff = 60
> > > >>>
> > > >>>The agent would have to not answer their phone 3 times 
> in a row to get
> > > >>>logged off.  As it stands now they did not answer just 
> once and get logged
> > > >>>off.  Thus allow for an employee to use the excuse for 
> not working when
> > > >>>they should be logged in and taking calls.
> > > >>>
> > > >>>Unless i'm wrong here.
> > > >>>
> > > >>>Please post your input on these options and how you 
> would like them to see
> > > >>>them function function.
> > > >>>
> > > >>>Thanks,
> > > >>>Brian
> > > >>>CWIS Internet Services
> > > >>>
> > > >>>
> > > >>>_______________________________________________
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> > > >>>Asterisk-Users at lists.digium.com
> > > >>>http://lists.digium.com/mailman/listinfo/asterisk-users
> > > >>>
> > > >>>
> > > >>>
> > > >>>
> > > >>>
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> > > >>
> > > >>
> > > >>
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