[Asterisk-Users] queue / agent documentation

[Brian West]

> And you should take a look at queues.conf for some comments detailing the
> various queue distribution algorithms, ringall, roundrobin, leastrecent so
> on so forth.

I wanna see if anyone else has seen this result?

All except of which do not work.  The only method I can get working is
ringall.




queues.conf:
[techsupport]
music = default
strategy = roundrobin
context = demo
timeout = 15
retry = 15
maxlen = 0


extensions.conf:
[agentlogin]
exten => 800,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM})
exten => 800,2,Playback(agent-loginok)
exten => 800,3,Hangup

exten => 801,1,RemoveQueueMember(techsupport|SIP/${CALLERIDNUM})
exten => 801,2,Playback(agent-loggedoff)
exten => 801,3,Hangup


[callqueue]
; sales
exten => 900,1,Answer
exten => 900,2,Queue(techsupport|TtH)
exten => 900,3,WaitMusicOnHold(20)
exten => 900,4,Voicemail2(u900)
exten => 900,5,Playback(vm-goodbye)
exten => 900,6,Hangup

Here is what I see when doing a roundrobin with two agents added via
AddQueueMemeber: It never sends a call to agent 1234 at all... and will
only ring 1236 over and over even during a call.  I setup iaxclient to
load the queue with 4 calls.  Then setup two xten sip phones for the
agents.  During my testing even other routing methods deliver similar
results. Bug report is open.

http://bugs.digium.com/bug_view_page.php?bug_id=0000045


asterisk*CLI> sip show peers
Name/username Host Mask Port Status
1236/1236 65.38.28.149 (D) 255.255.255.255 5060 Unmonitored
1235/1235 (Unspecified) (D) 255.255.255.255 0 Unmonitored
1234/1234 65.38.28.150 (D) 255.255.255.255 5060 Unmonitored
asterisk*CLI> show queues
techsupport has 4 calls (max unlimited) in 'roundrobin' strategy
Members:
SIP/1234 has taken no calls yet
SIP/1236 has taken no calls yet
Callers:
1. IAX[brian at 65.38.28.149:5036]/24 (wait: 0:18)
2. IAX[brian at 65.38.28.149:5036]/25 (wait: 0:17)
3. IAX[brian at 65.38.28.149:5036]/26 (wait: 0:16)
4. IAX[brian at 65.38.28.149:5036]/27 (wait: 0:14)

default has 0 calls (max unlimited) in 'ringall' strategy
No Members
No Callers

-- Called 1236
-- SIP/1236-7fc3 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-df37 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-c56b is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-e9a7 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-b4dd is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-029d is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-f0aa is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-c264 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-bd12 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-197e is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-2056 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-fa07 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-994b is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-220d is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-997a is ringing
-- SIP/1236-997a answered IAX[brian at 65.38.28.149:5036]/24
-- Stopped music on hold on IAX[brian at 65.38.28.149:5036]/24
-- Called 1236
-- SIP/1236-e4ab is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-9ed1 is ringing
-- Nobody picked up in 15000 ms
-- Called 1236
-- SIP/1236-b26c is ringing
-- Nobody picked up in 15000 ms
== Spawn extension (demo, 900, 2) exited non-zero on
'IAX[brian at 65.38.28.149:5036]/24'
-- Hungup 'IAX[brian at 65.38.28.149:5036]/24'
-- Called 1236
-- SIP/1236-bfd6 is ringing