[Asterisk-Users] Fw: Predictive dialer

Hemant Kumar hkumar at spgsolutions.com
Wed Apr 9 06:46:48 MST 2003 

Yeah, your are right. I have got what i was looking for.
Thankx.

Hemant
----- Original Message -----
From: "Mark Spencer" <markster at digium.com>
To: <asterisk-users at lists.digium.com>
Sent: Wednesday, April 09, 2003 6:36 PM
Subject: Re: [Asterisk-Users] Fw: Predictive dialer


> The code is in dsp.c and is accessible by any channel driver if one were
> to implement it.
>
> Mark
>
> On Wed, 9 Apr 2003, Hemant Kumar wrote:
>
> > Yeah you are right. I think I need to put a bit of Frequency Analyser to
> > find out the difference between FAX or Human Voice.  Any Idea on that ?
> >
> > Hemant
> >
> > ----- Original Message -----
> > From: "it" <info at itwav.com>
> > To: <asterisk-users at lists.digium.com>
> > Sent: Thursday, April 10, 2003 4:50 AM
> > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> >
> >
> > > I don't think you will have trouble in getting the result of the call.
> > > But I don't know if we could identify the fax tone.
> > >
> > > john
> > > ----- Original Message -----
> > > From: "Hemant Kumar" <hkumar at spgsolutions.com>
> > > To: <asterisk-users at lists.digium.com>
> > > Sent: Wednesday, April 09, 2003 12:38 AM
> > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > >
> > >
> > > > what if I have to use H.323 for dialling ?
> > > >
> > > > Hemant
> > > > ----- Original Message -----
> > > > From: "it" <info at itwav.com>
> > > > To: <asterisk-users at lists.digium.com>
> > > > Sent: Thursday, April 10, 2003 3:07 AM
> > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > >
> > > >
> > > > > I think ISND BRI might be a good choice.
> > > > >
> > > > > john
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Hemant Kumar" <hkumar at spgsolutions.com>
> > > > > To: <asterisk-users at lists.digium.com>
> > > > > Sent: Tuesday, April 08, 2003 11:21 PM
> > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > >
> > > > >
> > > > > > But then i'll can only use Zap for dialing, isn't it ?
> > > > > >
> > > > > > Hemant
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: "Mark Spencer" <markster at digium.com>
> > > > > > To: <asterisk-users at lists.digium.com>
> > > > > > Sent: Wednesday, April 09, 2003 10:51 AM
> > > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > > >
> > > > > >
> > > > > > > If you enable progress detection on a PRI, it can already
detect
> > > SIT,
> > > > > > > Congestion, and Busy in the U.S.
> > > > > > >
> > > > > > > Mark
> > > > > > >
> > > > > > > On Tue, 8 Apr 2003, Hemant Kumar wrote:
> > > > > > >
> > > > > > > > Hi Michiel,
> > > > > > > >
> > > > > > > > I went thru this site about the Real Time Spectrum Analyser
and
> > > > other
> > > > > > > > things.
> > > > > > > >
> > > > > > > > http://www.techmind.org/audio/
> > > > > > > >
> > > > > > > > But it is not open source, Do you know about some open
source
> > > tools
> > > > > > which
> > > > > > > > can be plugged in for the Frequency Analyses.
> > > > > > > >
> > > > > > > > rgds,
> > > > > > > > Hemant
> > > > > > > >
> > > > > > > >
> > > > > > > > ----- Original Message -----
> > > > > > > > From: "Michiel Betel" <michiel at betel.nl>
> > > > > > > > To: <asterisk-users at lists.digium.com>
> > > > > > > > Sent: Tuesday, April 08, 2003 6:27 PM
> > > > > > > > Subject: RE: [Asterisk-Users] Fw: Predictive dialer
> > > > > > > >
> > > > > > > >
> > > > > > > > > A predictive dialler uses a pacing algorithm to dial
numbers
> > > from
> > > > a
> > > > > > list
> > > > > > > > at
> > > > > > > > > a variable speed. The dialling speed is based on the
number of
> > > > > agents,
> > > > > > the
> > > > > > > > > average talk time, the average after call work time, a set
> > level
> > > > of
> > > > > > > > > acceptable abandons and the ratio of answered/unanswered
> > calls.
> > > A
> > > > > > perfect
> > > > > > > > > pacer thus makes just the amount of calls that you can
handle.
> > > > > > However,
> > > > > > > > > nothing's perfect thus sometimes it will launch a call
which
> > > gets
> > > > > > answered
> > > > > > > > > without having an agent available, so there's nothing else
to
> > do
> > > > > then
> > > > > > to
> > > > > > > > > abandon that call and mark it in the list to be retried.
In
> > > other
> > > > > > cases it
> > > > > > > > > will dial too slowly leaving your agents doing nothing..
> > Tuning
> > > > > pacing
> > > > > > is
> > > > > > > > a
> > > > > > > > > kind of cross between art and magic. Normally the actions
> > which
> > > > > define
> > > > > > > > when
> > > > > > > > > a list-record should not be called or be retried are rules
> > > based.
> > > > > > > > > Thus first you need create and access the list statistics,
> > then
> > > > you
> > > > > > need
> > > > > > > > to
> > > > > > > > > write a pacing algorithm. For answering machine detection
you
> > > will
> > > > > > have to
> > > > > > > > > create a cadence detector or frequency analysis algorithm
to
> > > check
> > > > > if
> > > > > > > > there
> > > > > > > > > is a 'real' human on the line.
> > > > > > > > >
> > > > > > > > > -----Original Message-----
> > > > > > > > > From: asterisk-users-admin at lists.digium.com
> > > > > > > > > [mailto:asterisk-users-admin at lists.digium.com] On Behalf
Of
> > > Hemant
> > > > > > Kumar
> > > > > > > > > Sent: dinsdag 8 april 2003 14:17
> > > > > > > > > To: asterisk-users at lists.digium.com; asterisk at marko.net
> > > > > > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > How * know when to start dialing ? and Can we make rules
like
> > if
> > > > > > > > > FAX/VoiceMail Disconnect or move to the next record ?
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > rgds,
> > > > > > > > > /hem
> > > > > > > > > ----- Original Message -----
> > > > > > > > > From: "Matteo Brancaleoni" <mbrancaleoni at espia.it>
> > > > > > > > > To: <asterisk at marko.net>
> > > > > > > > > Sent: Tuesday, April 08, 2003 5:15 PM
> > > > > > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > > Il mar, 2003-04-08 alle 13:30, Hemant Kumar ha scritto:
> > > > > > > > > > > is it possible to have multiple sample.call files in
> > > outgoing
> > > > so
> > > > > > > > > > > that we
> > > > > > > > > can
> > > > > > > > > > > configure for multiple agents using multiple channels
?
> > > > > > > > > > >
> > > > > > > > > > yes, just use a different name for them.
> > > > > > > > > > and, of course, the channel/extension definitions in
each
> > file
> > > > > must
> > > > > > be
> > > > > > > > > > different, or the same person will get all the calls ;-)
> > > > > > > > > >
> > > > > > > > > > matteo
> > > > > > > > > >
> > > > > > > > > > --
> > > > > > > > > > Matteo Brancaleoni <mbrancaleoni at espia.it>
> > > > > > > > > > Espia - Emmegi Srl
> > > > > > > > > >
> > > > > > > > > > _______________________________________________
> > > > > > > > > > Asterisk-Users mailing list
> > > > > > > > > > Asterisk-Users at lists.digium.com
> > > > > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > _______________________________________________
> > > > > > > > > Asterisk-Users mailing list
> > > > > > > > > Asterisk-Users at lists.digium.com
> > > > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > _______________________________________________
> > > > > > > > > Asterisk-Users mailing list
> > > > > > > > > Asterisk-Users at lists.digium.com
> > > > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > _______________________________________________
> > > > > > > > Asterisk-Users mailing list
> > > > > > > > Asterisk-Users at lists.digium.com
> > > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > > > > >
> > > > > > >
> > > > > > > _______________________________________________
> > > > > > > Asterisk-Users mailing list
> > > > > > > Asterisk-Users at lists.digium.com
> > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > Asterisk-Users mailing list
> > > > > > Asterisk-Users at lists.digium.com
> > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > > >
> > > > >
> > > > > _______________________________________________
> > > > > Asterisk-Users mailing list
> > > > > Asterisk-Users at lists.digium.com
> > > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > > >
> > > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > Asterisk-Users mailing list
> > > > Asterisk-Users at lists.digium.com
> > > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > > >
> > >
> > > _______________________________________________
> > > Asterisk-Users mailing list
> > > Asterisk-Users at lists.digium.com
> > > http://lists.digium.com/mailman/listinfo/asterisk-users
> > >
> > >
> >
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> >
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>

More information about the asterisk-users mailing list