[asterisk-r2] Elastix 2 with Sangoma A104, A101 cards Axtel and Telmex

[Christian Cabrera]

I can backup Raúl on this one.

Today, one of my clients reported me exactly the same issue (and I verified
it): when you use Axtel to dial to Telmex voicemail, you hear no greeting.
However, if you press # as if you finished recording your message, then you
start hearing the voice prompts from Telmex to verify or rerecord your
message.

I should be able to provide debug on this, just let me know which settings
to enable in order to provide you with accurate debugging.

Regards,

   Christian Cabrera



2010/11/30 Raúl Torres Duque Vázquez Aldana <rtorresduque at finantek.com>

> No, on the Axtel trunks when the message time limit is reached you can hear
> message options prompts from Telmex
>
> -----Original Message-----
>
> Date: Tue, 30 Nov 2010 18:00:41 -0500
> From: Moises Silva <moises.silva at gmail.com>
> Subject: Re: [asterisk-r2] Elastix 2 with Sangoma A104, A101 cards
>        Axtel and Telmex trunks not opening called party voicemail
> To: asterisk-r2 at lists.digium.com
> Message-ID:
>        <AANLkTimeZJCb8ojJLt1EpANc3ML3xhRFN8xsn5k9bCFg at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> 2010/11/30 Ra?l Torres Duque V?zquez Aldana <rtorresduque at finantek.com>
>
> >
> >
> The system works fine in general but we have an issue that is wasting a lot
> > of agent time in this particular call center.
> >
> > All calls placed to Telmex numbers with voicemail activated (which
> > basically, all telmex numbers have voicemail activated nowadays) present
> > this behavior when the call is answered by the Telmex voicemail:
> >
> >
> >
> > On Axtel trunks, when the voicemail is supposed to play the initial
> > greeting (wheter it has been customized or it has the Telmex prompt), the
> > call appears as connected but with no audio. The call is connected
> alright
> > because if you press any button, you will hear voicemail options (Telmex
> > prompts) but the fact that the agent doesn?t hear the opening greeting
> has
> > been disturbing to their operation.
> >
> >
> >
> > On the Telmex trunk is even worse, the phone rings normally up to the
> time
> > when the voicemail should open and then you get the ?all the circuits are
> > busy? prompt from Asterisk and then the line is disconnected.
> >
> >
> >
> > I?ve tried different wanpipe and dahdi configurations but (when I don?t
> > break it) the result is always the same, so any help would be greatly
> > appreciated.
> >
> >
> >
> >
> Are you saying that, on Axtel trunks, the call will stay up with no audio
> indefinitely unless you press a digit?
>
> Moises Silva
> Senior Software Engineer
> Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R
> 9R6
> Canada
> t. 1 905 474 1990 x128 | e. moy at sangoma.com
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
>
> http://lists.digium.com/pipermail/asterisk-r2/attachments/20101130/2211b2a1/
> attachment.htm
>
> ------------------------------
>
> _______________________________________________
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-r2 mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-r2
>
> End of asterisk-r2 Digest, Vol 27, Issue 15
> *******************************************
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-r2 mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-r2
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-r2/attachments/20101130/25a0a93e/attachment.htm