[asterisk-r2] Elastix 2 with Sangoma A104, A101 cards Axtel and Telmex trunks not opening called party voicemail

[Moises Silva]

2010/11/30 Raúl Torres Duque Vázquez Aldana <rtorresduque at finantek.com>

>
>
The system works fine in general but we have an issue that is wasting a lot
> of agent time in this particular call center.
>
> All calls placed to Telmex numbers with voicemail activated (which
> basically, all telmex numbers have voicemail activated nowadays) present
> this behavior when the call is answered by the Telmex voicemail:
>
>
>
> On Axtel trunks, when the voicemail is supposed to play the initial
> greeting (wheter it has been customized or it has the Telmex prompt), the
> call appears as connected but with no audio. The call is connected alright
> because if you press any button, you will hear voicemail options (Telmex
> prompts) but the fact that the agent doesn’t hear the opening greeting has
> been disturbing to their operation.
>
>
>
> On the Telmex trunk is even worse, the phone rings normally up to the time
> when the voicemail should open and then you get the “all the circuits are
> busy” prompt from Asterisk and then the line is disconnected.
>
>
>
> I’ve tried different wanpipe and dahdi configurations but (when I don’t
> break it) the result is always the same, so any help would be greatly
> appreciated.
>
>
>
>
Are you saying that, on Axtel trunks, the call will stay up with no audio
indefinitely unless you press a digit?

Moises Silva
Senior Software Engineer
Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R 9R6
Canada
t. 1 905 474 1990 x128 | e. moy at sangoma.com
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