[asterisk-r2] Problem patching Asterisk 1.6.0.6

[Arturo Ochoa]

Just a comment,

I think I understand the point that Moy is making, while he has been
investing time and effort on creating a good piece of software, other
people just use it and make profit of it, but never return the favor,
and what is worst... every time end user has problems, the first thing
to do is write to the mailing list, expecting to get the direction to
fix it...

I think people like myself who has been using this kind of software,
should take care of the problems my our own, simple because we are not
sharing profits of even time to the development or documentation of
the software.... In particular, I have been installing Unicall and now
OpenR2, and every time I got a problem... I've tried to spend the time
and take all the troubleshooting steps I know (reading on Internet),
and when there's nothing more to do... well maybe it's time to get
external help... but having the clear idea that other people may o may
not have the time to give some guidelines to fix the problem.

I know I'm wrong on not sharing what I've done... that's something I
want to change... and that's why I'm starting to write on the mailing
list, and not just reading...

Maybe it's just what Moy it's expecting... that other people help him....


Ing Arturo Ochoa





On Thu, Jun 25, 2009 at 12:21 PM, Anton Krall<akrall at intruder.com.mx> wrote:
> Pablo
>
> I wanted to add some comments to your post which sounded quite interesting
> to me.
>
> I read and understand the points described below but to me, those bullets
> sound more like a coders saying ³don't bother me with it². I own a tech
> support company and first and foremost, we are here to server the people, We
> also develop software and I know how demanding the end users can be, but in
> the end, we are here to server them.
>
> You may ask, why should I need to help other when I'm not charging anything
> for openr2 use? And that's a valid question... Which I can only answer like
> this: first of all, why develop openr2? To fill the void that unicall left
> (BTW Steve Underwood left unicall and asterisk because of something like
> what we are seeing here, he just got fed up), so, if openr2 was developed to
> fill a void, then it was expected that as more and more users started using
> it, question would arise and needs would be shouted out... After all,
> asterisk is used in production environments and not for hobbies so there is
> a certain ³urgency² to make it work here.
>
> Also, like the saying goes ³if you don't want to feed the cat, don't own a
> cat².... If a successful software like openr2 is developed and released on
> to the community, and as more and more users use it, certain responsibility
> from the developer is expected.... And dare I say... Certain etiquette...
> We all have our bad days but hey, it always pays to be nice to people.
>
> On the other end of the spectrum, users that are using openr2 can also help
> the developer with testing, bug reporting, and maybe even pitching in with
> some $$$ for his hard work... I'm not saying pull out your wallets and throw
> money like it was a MS software project but hey, throw some bucks on the
> developers way just to say ³thank you for creating this software and keep up
> the good job². Maybe that will also help, on a subconscious level, help
> improve the developers attitude by showing you care.
>
> Both of us, the developer and us, users, can help openr2 become even better
> than it is right now... But we all have to do our parts... Moises, just tell
> us what to do... Open a paypal account so we can pitch in, send us code for
> testing, etc... But don't shut us out by saying ³Ill fix it when I have time
> or if I want to...²
>
> Don't become the next Steve Underwood please. You are not alone on this
> project and we would like to help out.
>
>
>
> ________________________________________________________________
> Anton Krall
> Direccion General
>
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