<html>
<body>
<div style="font-family: Verdana, Arial, Helvetica, Sans-Serif;">
<table bgcolor="#f9f3c9" width="100%" cellpadding="8" style="border: 1px #c9c399 solid;">
<tr>
<td>
This is an automatically generated e-mail. To reply, visit:
<a href="https://reviewboard.asterisk.org/r/1887/">https://reviewboard.asterisk.org/r/1887/</a>
</td>
</tr>
</table>
<br />
<blockquote style="margin-left: 1em; border-left: 2px solid #d0d0d0; padding-left: 10px;">
<p style="margin-top: 0;">On April 26th, 2012, 11:37 a.m., <b>jrose</b> wrote:</p>
<blockquote style="margin-left: 1em; border-left: 2px solid #d0d0d0; padding-left: 10px;">
<table width="100%" border="0" bgcolor="white" style="border: 1px solid #C0C0C0; border-collapse: collapse; margin: 2px padding: 2px;">
<thead>
<tr>
<th colspan="4" bgcolor="#F0F0F0" style="border-bottom: 1px solid #C0C0C0; font-size: 9pt; padding: 4px 8px; text-align: left;">
<a href="https://reviewboard.asterisk.org/r/1887/diff/2/?file=27574#file27574line81" style="color: black; font-weight: bold; text-decoration: underline;">/trunk/configs/queues.conf.sample</a>
<span style="font-weight: normal;">
(Diff revision 2)
</span>
</th>
</tr>
</thead>
<tbody style="background-color: #e4d9cb; padding: 4px 8px; text-align: center;">
<tr>
<td colspan="4"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
</tr>
</tbody>
<tbody>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">81</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; Prompts played to the caller by default is played in the foreground,</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">82</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; which means that even if a queue member becomes available, the<span class="ew"> </span></pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">83</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; prompt will be played fully. Enabling 'background_prompts' will</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">84</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; make sure that prompts are interruptible. If a queue member becomes</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">85</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; available, the prompt will be interrupted immediately.</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">86</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">;</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">87</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; Make sure that your prompts are shorter than the interval between</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">88</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; periodic announcements. Otherwise, there will be a queue to play</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">89</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; and it will sound awkward for the customer to here that you are now</pre></td>
</tr>
<tr>
<th bgcolor="#b1ebb0" style="border-right: 1px solid #C0C0C0;" align="right"><font size="2"></font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; "></pre></td>
<th bgcolor="#b1ebb0" style="border-left: 1px solid #C0C0C0; border-right: 1px solid #C0C0C0;" align="right"><font size="2">90</font></th>
<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; number 4,3,2 and 1 in the queue at the same time...</pre></td>
</tr>
</tbody>
</table>
<pre style="white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">There are some minor grammar/homophone issues in here.
"Prompts played to the caller by default is..."
-> "Prompts played to the caller by default are..."
"... sound awkward for the customer to here..."
-> "... sound awkward for the customer to hear..."
</pre>
</blockquote>
<p>On April 26th, 2012, 11:39 a.m., <b>jrose</b> wrote:</p>
<blockquote style="margin-left: 1em; border-left: 2px solid #d0d0d0; padding-left: 10px;">
<pre style="white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Oh, and if I'm being technical about wording here, the subject 'prompts' should stay the same throughout, so go ahead and change:
"the prompt will be played fully"
-> "the prompts will be played fully.</pre>
</blockquote>
</blockquote>
<pre style="margin-left: 1em; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">I will update. Thanks for the feedback.
Now, please kindly look at the actual code :-)
Thanks,
/O</pre>
<br />
<p>- Olle E</p>
<br />
<p>On April 26th, 2012, 9:42 a.m., Olle E Johansson wrote:</p>
<table bgcolor="#fefadf" width="100%" cellspacing="0" cellpadding="8" style="background-image: url('https://reviewboard.asterisk.org/media/rb/images/review_request_box_top_bg.png'); background-position: left top; background-repeat: repeat-x; border: 1px black solid;">
<tr>
<td>
<div>Review request for Asterisk Developers.</div>
<div>By Olle E Johansson.</div>
<p style="color: grey;"><i>Updated April 26, 2012, 9:42 a.m.</i></p>
<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Description </h1>
<table width="100%" bgcolor="#ffffff" cellspacing="0" cellpadding="10" style="border: 1px solid #b8b5a0">
<tr>
<td>
<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Today, when a prompt is being played to a call waiting in the queue and an agent becomes available, the agent will not get the call until the prompt is finished. Both customer and agent is kept waiting.
With this rather big piece of code, we attach a generator to play prompts. The generator can, like all generators, be stopped at any time so that the agent (queue member) can get the call immediately.
The generator is now placed in app_queue, but could propably be moved somewhere else. It also changes functionality in main/say.c in order to be able to place those prompts in the same prompt queue for background processing. The same generator could be used to sevice conference bridges and maybe be added as a dialplan function at some point for background playlists.
</pre>
</td>
</tr>
</table>
<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Testing </h1>
<table width="100%" bgcolor="#ffffff" cellspacing="0" cellpadding="10" style="border: 1px solid #b8b5a0">
<tr>
<td>
<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Quite a lot of testing in our environment during the rather long time we've been testing this. Customer is happy.
There was some complaints from a bowl of petunias, which made me a bit surprised.</pre>
</td>
</tr>
</table>
<div style="margin-top: 1.5em;">
<b style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Bugs: </b>
<a href="https://issues.asterisk.org/jira/browse/19795">19795</a>
</div>
<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Diffs</b> </h1>
<ul style="margin-left: 3em; padding-left: 0;">
<li>/trunk/apps/app_queue.c <span style="color: grey">(364000)</span></li>
<li>/trunk/configs/queues.conf.sample <span style="color: grey">(364000)</span></li>
<li>/trunk/include/asterisk/channel.h <span style="color: grey">(364000)</span></li>
<li>/trunk/include/asterisk/file.h <span style="color: grey">(364000)</span></li>
<li>/trunk/main/asterisk.dynamics <span style="color: grey">(364000)</span></li>
<li>/trunk/main/file.c <span style="color: grey">(364000)</span></li>
<li>/trunk/main/say.c <span style="color: grey">(364000)</span></li>
</ul>
<p><a href="https://reviewboard.asterisk.org/r/1887/diff/" style="margin-left: 3em;">View Diff</a></p>
</td>
</tr>
</table>
</div>
</body>
</html>