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<DIV><FONT face=Arial size=2>Hello,</FONT></DIV>
<DIV><FONT face=Arial size=2>when a agent logged into a queue is busy with a
queue call, if another call is delivered in the queue that call is routed to the
busy agent. That is not correct. The second call must be stay in the queue. The
queues.conf is:</FONT></DIV><FONT size=1>
<DIV><FONT face=Arial size=2> [queue1]</FONT></DIV>
<DIV><FONT face=Arial size=2> wrapuptime=0</FONT></DIV>
<DIV><FONT face=Arial size=2> timeout=60</FONT></DIV>
<DIV><FONT face=Arial size=2> strategy=ringall</FONT></DIV>
<DIV><FONT face=Arial size=2> retry=5</FONT></DIV>
<DIV><FONT face=Arial size=2> queue-youarenext=</FONT></DIV>
<DIV><FONT face=Arial size=2> queue-thereare=</FONT></DIV>
<DIV><FONT face=Arial size=2>
queue-thankyou=queue-thankyou</FONT></DIV>
<DIV><FONT face=Arial size=2> queue-callswaiting=</FONT></DIV>
<DIV><FONT face=Arial size=2> music=default</FONT></DIV>
<DIV><FONT face=Arial size=2> monitor-join=yes</FONT></DIV>
<DIV><FONT face=Arial size=2> monitor-format=</FONT></DIV>
<DIV><FONT face=Arial size=2> maxlen=0</FONT></DIV>
<DIV><FONT face=Arial size=2> leavewhenempty=no</FONT></DIV>
<DIV><FONT face=Arial size=2> joinempty=yes</FONT></DIV>
<DIV><FONT face=Arial size=2> context=</FONT></DIV>
<DIV><FONT face=Arial size=2>
announce-holdtime=no</FONT></DIV>
<DIV><FONT face=Arial size=2>
announce-frequency=0</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>The dial plan in extensions.conf for an incoming
call is:</FONT></DIV><FONT size=1>
<DIV><FONT face=Arial size=2> exten =>
7777,1,Answer</FONT></DIV>
<DIV></FONT><FONT size=2><FONT face=Arial> exten =>
7777,</FONT><FONT face=Arial>2<FONT size=1><FONT size=2>,Queue(queue1|t|||1200)
; pepe</FONT></FONT></FONT></FONT></DIV>
<DIV><FONT size=2><FONT face=Arial><FONT size=1><FONT
size=2></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT size=2><FONT face=Arial><FONT size=1><FONT size=2>The dial plan in
extensions.conf for add queue member
is></FONT></FONT></FONT></FONT></DIV></FONT>
<DIV><FONT face=Arial size=2> exten =>
_422XXXX,1,Answer</FONT></DIV>
<DIV><FONT face=Arial size=2> exten =>
_422XXXX,2,AddQueueMember(queue1,SIP/${EXTEN:3})</FONT></DIV>
<DIV><FONT face=Arial size=2> exten =>
_422XXXX,3,Hangup</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Why the second call doesn<FONT size=2>'t stay in
the queue<FONT size=2>? Any idea<FONT size=2>?</FONT></FONT></FONT></FONT></DIV>
<DIV> </DIV>
<DIV>Thank you</DIV></FONT></DIV></FONT></DIV></BODY></HTML>