[asterisk-dev] [Code Review] Support a hint on a queue.

[Mark Michelson]

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Ship it!


- Mark


On Sept. 18, 2012, 5:08 p.m., Alec Davis wrote:
> 
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> (Updated Sept. 18, 2012, 5:08 p.m.)
> 
> 
> Review request for Asterisk Developers.
> 
> 
> Summary
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> 
> Note: the 2 debug print lines will go.
> 
> Picking up queues is possible, but knowing that a queue is ringing is useful,
> particulary when you are not logged in to that queue, or not a member of it.
> 
> Non BLF users, dial 72# and then are connected with caller.
> If they forget to press # or the SEND button they think the pickup hasn't worked.
> Not understanding there is a 3-4 second delay before the SIP call is placed.
> 
> Example 1: Night Queue with a permanent member (specifcially just bells):
> 
> exten => 72,hint,Queue:night_queue ;queue NIGHT BELL
> 
> exten => _72,1,NoOp(Pickup Night Bell)
> exten => _72,n,Pickup(4999 at isdn)    ;direct call pickup to local Asterisk
> exten => _72,n,NoOp(PICKUPRESULT=${PICKUPRESULT})
> exten => _72,n,Hangup()
> 
> exten => **72,1,Goto(72,1)
> 
> 
> Example 2: Queue with Dynamic Users:
> Note: we use '_' in the queue names, and '-' for the context 
> 
> [trusted]
> exten => 8501,hint,Queue:itg_queue        ;Provide a hint for the queue
> exten => _**8501,1,Pickup(itg at trusted)    ;Pickup the queue
> 
> exten => 8501,1,Goto(itg-queue,itg,1)     ;Ring the queue
> 
> [itg-queue]
> exten => itg,1,Queue(itg_queue,crhH,,,127)
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> 
> Diffs
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>   trunk/apps/app_queue.c 373162 
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> Diff: https://reviewboard.asterisk.org/r/1619/diff
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> 
> Testing
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> In use for months on a 1.8.5 production box.
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> NightBell usage:
> 
> Users with BLFs configured hear the nightbells, and see the BLF flash, press the BLF and are immediately connected with caller.
> 
> 
> Thanks,
> 
> Alec
> 
>

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