[asterisk-dev] [Code Review] app_queue: support a 'logged in and available' hint on queue

[Olle E Johansson]

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Ship it!


I think this is a great addition. The only thing I would like to see would be the case where on or several phones are ringing and no agent answers. That could be optional since it would interfere with your scenario, but would give information for someone watching the queue. That is not a requirement at all, this patch is very good as it is. Thanks Alec!

- Olle E


On Sept. 19, 2012, 1:17 a.m., Alec Davis wrote:
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> (Updated Sept. 19, 2012, 1:17 a.m.)
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> 
> Review request for Asterisk Developers.
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> Summary
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> Receptionist will love this.
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> The ability to see via a BLF that some members are logged in and free to take the calls. "I'll just put you through now", with less chance that the call goes to voicemail or what ever dialplan logic then followed.
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> When all agents are logged out, the BLF goes INUSE.
> When agents are logged in, but are all busy, the BLF goes INUSE.
>    Like any BLF, if INUSE the call may go to Voicemail, at least the Operator can warn the caller.
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> When an agent is free to take a call the BLF goes NOT_IN_USE, IE. can put a call through.
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> Related to https://reviewboard.asterisk.org/r/1619/
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> I did think about combining the queue ringing hint from review 1619 but it's a different function, and only required by co-workers that may be able to help.
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> Many other divisions want to be able to drop a call into a queue, with the prior knowledge that it should be answered (NOTINUSE), or will possibly go to voicemail (INUSE).
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> Diffs
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>   trunk/apps/app_queue.c 373162 
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> Diff: https://reviewboard.asterisk.org/r/2121/diff
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> Testing
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> In use on our headoffice production system.
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> Below is a hint for our itg_queue
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> exten => 8501,hint,Queue:itg_queue_avail
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> Note: '_avail' is added to the queuename
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> Thanks,
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> Alec
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>

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