[asterisk-dev] Request for Wiki page for Distributed Agents in a Queue
Alec Davis
sivad.a at paradise.net.nz
Thu Sep 6 19:27:21 CDT 2012
That shows how distrubuted device state using XMPP can allow agents in
multiple sites to take calls from the queue at a central site.
The problems as I understand (or misunderstand) with some of the published
solutions out there are;
1). sip device's have to have a static host address, as they're not
registered on the local asterisk box hosting the queue. DHCP is not an
option at the remote site.
2). a remote agent can't transfer the queue call that's come from
the central site (unproven).
Alec
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