[asterisk-dev] Fwd: distributed ACD on many asterisk nodes

[Steve Totaro]

FastAGI

On Wed, Mar 24, 2010 at 5:40 AM, nik600 <nik600 at gmail.com> wrote:

> Regarding to the forwarded request, i'm planning to write a manager
> command to call the ring_entry function in app_queues.
>
> My goal is give to an external entity the control of the ACD strategy,
> so i'd like to put the call in the queue and then decide with some
> external tools when and who pickup the call from the queue.
>
> Is it feasable?
> can i have in the manager thread all the information to build the
> parameters needed by ring_entry ? or this is not compatible with
> Asterisk internal structure?
>
> Thanks to all
>
>
> ---------- Forwarded message ----------
> From: nik600 <nik600 at gmail.com>
> Date: Tue, Mar 23, 2010 at 4:07 PM
> Subject: distribuited ACD on many asterisk nodes
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> <asterisk-users at lists.digium.com>
>
>
> Dear All
>
> i'm planning to develop for a customer a particular implementation of
> Asterisk.
>
> The aim of the project is to share different users between different
> Asterisk inbound call center .
>
> I'm planning to have a sync for some of the QueueMemberStatus
> informations between all the nodes, then a particular (external) ACD
> algorithm will decide to transfer a parked call to the final user.
>
> I want to trigger an action when an event of type QueueMemberStatus is
> detected on the manager socket, and then propagate this information to
> the other Asterisk nodes using some XMPP features or something else.
>
> This architecture allows to share users between different call center
> without having a complete replication of all the nodes (each node can
> decide how much resources give to the "cluster" of call center).
> So each node can have its own configuration and requires only a
> manager access to share users information and thansfer call.
>
> Do you know if there is something similar somewhere ?
>
> Maybe Asterisk has already some magic sauce to do that ? ;-)
>
> Thanks to all
>
> --
> /*************/
> nik600
> http://www.kumbe.it
>
>
>
> --
> /*************/
> nik600
> http://www.kumbe.it
>
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