[asterisk-dev] Web Application Communication

[Matthew Nicholson]

Ok, sounds good.

David R. wrote:
> Stefan is on the right track with what we're doing, here.
> 
> The web application I'm creating is built with Ruby on Rails, and I'll 
> be using a LOT of Ajax and maybe a couple of key iframes (to maintain 
> browser back button support) to constantly update information on the 
> screen.
> 
> What's going to happen, in theory, is this:
> 
> 1.  An incoming call is received.
> 2.  My web application is sent this incoming call and its callerID 
> information.
> 3.  It takes the information and matches it up with our MySQL database 
> and determines for what company this call is being placed.
> 4.  Once that is determined, the web app will find out which operator 
> needs to be sent this call.  When an operator has just finished a call, 
> he/she is given a 30 second down period where she can enter notes about 
> the call and make necessary updates.  The operator chosen will be the 
> one who is not in this 30 second period, and has been that way the 
> longest of the available operators.
> 5.  The operator's browser is sent the call, and her screen 
> automatically updates with the customer's information.
> 
> That's the basics of it.
> 
> - David

-- 
Matthew Nicholson
Digium