[Asterisk-Dev] Re: 1.2.0 Manager Action: Agents bug?

[alan]

A few more notes about this bug, after looking in ViewCVS.

It seems to me that the changes made to channels/chan_agent.c in
revision 6676 are a likely cause for this issue. The new if/else if
statement structure is giving priority to the condition:
f (!ast_strlen_zero(p->loginchan)) {

This always sets Manager Status to "AGENT_IDLE" when the agent is logged
in, before a determination is made as to whether they're on a call or
not: that's done in the next "else if" clause, but only if the agent
isn't logged in.

Thanks,

Alan Ferrency
pair Networks, Inc.
alan at pair.com

On Wed, 30 Nov 2005, alan wrote:

> Hello.
>
> I noticed a problem with the Asterisk Manager Interface after installing
> Asterisk 1.2.0. This was not a problem with Asterisk 1.2-beta1, which we
> were running previously.
>
> When I send the manager interface "Action: Agents", all agents are shown
> with "Status: AGENT_IDLE" or "Status: AGENT_LOGGEDOFF". Agents are not
> shown with AGENT_ONCALL, and TalkingTo: is always "n/a", even if agents
> are currently on calls sent to them from the queue. If I send "Action:
> Command" with "Command: show agents", this correctly shows agents on
> calls, with the channels they're talking to.
>
> Our agents are implemented using AgentCallbackLogin; I discovered and
> fixed the new "options" field in that application, and logins were
> working correctly.
>
> Has anyone seen this before?
>
> I have a transcript of Manager interface commands demonstrating this
> issue, if it would be useful, but I wanted to make sure this wasn't a
> known problem first.
>
> Thanks,
>
> Alan Ferrency
> pair Networks, Inc.
> alan at pair.com