[Asterisk-Dev] Asterisk or Polycom Bug? - Message waiting

[Will McCown]

Well now that I've read the RFC it's not even clear that this is
a bug, vs a deficiency in the RFC.

(I found the RFC here: ftp://ftp.rfc-editor.org/in-notes/rfc3842.txt
don't know if that's a reliable source).

As as test I patched the asterisk source to send

Messages-Waiting: yes

if there were either old or new messages.  The net result
is that the message counts in the phones are now always correct.

The bad news it that the light remains lit even if there are no
new messages (as I pretty much expected).  So, it appears that if
the polycom gets a message-summary with "Messages-Waiting: no"
then it ignores the rest of the message and sets all of the counts
to zero.  Reading the RFC I can see how this might be considered
the correct behavior.

If anyone has the necessary contact with Polycom to report this
to them it might be worthwhile, (now that asterisk is sort-of
supported).

PS:  I did upgrade one phone to 1.5.3 and got the same results as
1.4.1.  I don't find any mention of this in the Polycom release
notes for 1.6.x so I didn't bother to try 1.6.

Will McCown wrote:
> We're testing asterisk 1.2 Beta and I've noticed a minor
> bug with the message menu on Polycom SIP phones (This is confirmed
> with both a IP300 and an IP501 both running 1.4.1).
> 
> If there are any NEW messages in the users voicemail box then
> the Polycom "messages" menu will correctly show the correct counts
> of both new and old messages.
> 
> However if there are no new messages, then the Polycom's "messages"
> menu will show zero old messages even if there are some.
> 
> Has anyone else noticed this?
> 


-- 
Will McCown, Rhythm & Hues, Inc., Los Angeles, CA. (310) 448-7512
will at rhythm.com