[Asterisk-Dev] Queue/How to get the number of incoming calls

[Brian West]

I think this would be a user's list question.

/b

On Jun 17, 2005, at 8:14 PM, Gang Li wrote:

> Hi,all,
>
> Now,I am working at make an realtime monitor for the call center  
> based on asterisk.
> and ,I had search the archive and wiki.Through the return info from  
> the management API,
> I can get the waiting calls ,abandoned calls ,hold time, etc,but I  
> don't know how to get
> the number of incoming calls.
> The info like following :
>
> ********************************************************************** 
> ******************************************************************
> Asterisk Call Manager/1.0 Response: Success Message: Authentication  
> accepted Response: Success Message: Queue status will follow
> Event: QueueParams Queue: test_queue Max: 18 Calls: 1 Holdtime: 127  
> Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0
> Event: QueueMember Queue: test_queue  Location: Agent/101  
> Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338
> Event: QueueMember Queue: test_queue  Location: Agent/102  
> Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909
> Event: QueueMember Queue: test_queue  Location: Agent/103  
> Membership: static Penalty: 0 CallsTaken: 14 LastCall: 1118782495
> Event: QueueMember Queue: test_queue  Location: Agent/104  
> Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0
> Event: QueueMember Queue: test_queue  Location: Agent/105  
> Membership: sta tic Penalty: 0 CallsTaken: 9 LastCall: 1118779889
> Event: QueueMember Queue: test_queue  Location: Agent/106  
> Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0
> Event: QueueMember Queue: test_queue Location: Agent/107  
> Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0
> Event: QueueMember Queue: test_queue Location: Agent/108  
> Membership: static Penalty: 0 CallsTaken: 146 LastCall: 1118795077
> Event: QueueEntry Queue:  test_queue Position: 1 Channel: Zap/6-1  
> CallerID: 4042662907 Wait: 739
> Response: Goodbye Message: Thanks for all the fish.
> ********************************************************************** 
> *****************************************************************
>
> who knows how to get it through such info ,or there are other  
> method for getting incoming calls number?
>
> Any advice and help will be appreciated!
>
>
>
>
>
>
>
>
> Best Regards,
> Gary Li
> __________________________________________________
> 赶快注册雅虎超大容量免费邮箱?
> http://cn.mail.yahoo.com
>
> _______________________________________________
> Asterisk-Dev mailing list
> Asterisk-Dev at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-dev
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-dev
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-dev/attachments/20050617/e8b3144b/attachment.htm