[Asterisk-Dev] three new bounties
Glenn Powers
glenn at net127.com
Mon Jan 31 20:30:17 MST 2005
Jon Gabrielson wrote:
>My problem is twofold, which I don't think alternate routing
>addresses (correct me if I'm wrong)
>
>The first problem is that I am currently using which line a
>call comes in on to determine how I should answer the phone.
>i.e. line 1 and 2 are doing business under one name and
> lines 3 and 4 are doing business under a different name.
>I could probably modify callerid to display this info, but this
>would still limit me to a single call on hold.
>
>The second problem is that on a single line phone I have
>no idea how many lines are currently waiting to be answered.
>With our current phone system (an ancient merlin system),
>I can easily see at a glance how many people are on hold,
>how many lines are ringing, how many lines are being used
>by someone else, etc... This allows me to quickly end less
>important calls (like talking to a coworker) in order to quickly
>answer the more important calls.
>
>I have been trying to work through how to handle these
>two problems efficiently with asterisk, but have yet to come
>up with a satisfactory solution. The best solution I've thought
>of so far is to use all 4 line analog phones, which would
>require running all new phone lines for the extra pairs.
>The other solution would be to get all IP phones which would
>probably be at least as expensive as running new lines.
>
>
Have you looked at Flash Operator Panel? I think it addresses most of
these problems.
If you need additional help, -users would be a great place to ask.
cheers,
glenn
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