[Asterisk-Dev] three new bounties

[Glenn Powers]

Jon Gabrielson wrote:

>My problem is twofold, which I don't think alternate routing 
>addresses (correct me if I'm wrong) 
>
>The first problem is that I am currently using which line a 
>call comes in on to determine how I should answer the phone.
>i.e.  line 1 and 2 are doing business under one name and
> lines 3 and 4 are doing business under a different name.
>I could probably modify callerid to display this info, but this 
>would still limit me to a single call on hold.
>
>The second problem is that on a single line phone I have
>no idea how many lines are currently waiting to be answered.
>With our current phone system (an ancient merlin system),
>I can easily see at a glance how many people are on hold,
>how many lines are ringing, how many lines are being used
>by someone else, etc...  This allows me to quickly end less
>important calls (like talking to a coworker) in order to quickly
>answer the more important calls.
>
>I have been trying to work through how to handle these
>two problems efficiently with asterisk, but have yet to come
>up with a satisfactory solution.  The best solution I've thought
>of so far is to use all 4 line analog phones, which would 
>require running all new phone lines for the extra pairs.
>The other solution would be to get all IP phones which would
>probably be at least as expensive as running new lines.
>  
>

Have you looked at Flash Operator Panel? I think it addresses most of 
these problems.

If you need additional help, -users would be a great place to ask.

cheers,
glenn