[Asterisk-Dev] Call Queue Addition to MOH

[Jon Gabrielson]

Look in queues.conf.

member => Zap/4

and 

member => Agent/1001

are both acceptable.


Jon.



On Sunday 20 February 2005 02:08 am, Steve McMahon wrote:
> Ok Lets get a little more creative, Is there a way to establish a queue,
> and ring a line without and agent login just designate a sip line or
> line(s) to ring ??
>
> ----- Original Message -----
> From: "Brian Roy" <mister.roy at gmail.com>
> To: "Asterisk Developers Mailing List" <asterisk-dev at lists.digium.com>
> Sent: Saturday, February 19, 2005 4:51 AM
> Subject: Re: [Asterisk-Dev] Call Queue Addition to MOH
>
> > On Sat, 19 Feb 2005 04:27:06 -0800, Steve McMahon <ajener at qwest.net>
>
> wrote:
> > > or am I just stupid and have no clue what I'm talking about because I
>
> have
>
> > > worked in a 3000+ agent call center with a queue that is always over
>
> 300+
>
> > > people? And customers like to know their wait time so they can run out
>
> and
>
> > > smoke or do something, beat off whatever ...
> >
> > Steve,
> >
> > Now, unfortunately the wiki is down right now or otherwise I would
> > directly answer your "am I just stupid" question. But, I'll take it
> > easy on you. These features are already in app_queue and well
> > documented both in the examples and on the wiki. Get in there and play
> > with it and you will figure it out.
> >
> > Also, although you might appear to be asking someone to program
> > something that is already there, this is really better suited for the
> > -users group. The -dev group should be used once you have spent more
> > time with Asterisk and you are indeed needing some development help.
> >
> > Hope I didn't come off too harsh, but you need to dig into Asterisk a
> > little more. Hopefully the wiki will be up soon!
> >
> > Have fun,
> >
> > -Chuji
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