[Asterisk-Dev] Call Queue Addition to MOH

[Peter Svensson]

On Sat, 19 Feb 2005, Steve McMahon wrote:

> I need something that would would interrupt the current hold music, pause
> it, then say please wait a designated time by calculating call duration and
> the number of calls in queue depending on their placement and estimate how
> long the wait time to reach an operator then unhold the musiconhold and
> continue for 30 seconds and give them an estimated update
> 
> Is there any programming for asterisk like this? . Anyone think this could
> be a valuable feature?
> or am I just stupid and have no clue what I'm talking about because I have
> worked in a 3000+ agent call center with a queue that is always over 300+
> people? And customers like to know their wait time so they can run out and
> smoke or do something, beat off whatever ...

Check out icd (or app_icd). It already does what you want and more. Highly 
configurable. 

Peter