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Hello,
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<div>We are experiencing an issue with the Queuelog. This is what happens:</div>
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<div>1. A call comes in queue A and get answered by an agent.</div>
<div>2. The agent from queue A transfers the call (attended) to queue B.</div>
<div>3. The call gets answered in queue B.</div>
<div>4. After talking for a while the caller hangs up.</div>
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<div>The queue log shows the the call in queue A correctly. The call in queue B however shows a talktime of 0 seconds, though its actually 114 seconds.</div>
<div>Our reports now shows multiple calls of 0 seconds which screws up our reports.</div>
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<div>We are running on Asterisk 1.8.7.0. Anyone know of this problem and a possible fix?</div>
<div>Thanks in advance.</div>
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<div>Kind regards,</div>
<div>Met vriendelijke groet,</div>
<div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><br>
<br>
Elwin Formsma<br>
Telecats BV<br>
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Elwin Formsma | Telecats bv | KvK Enschede 06069106 | Tel: 053 488 99 44 | Fax: 053 488 99 10 | E-mail:
<a href="mailto:e.formsma@telecats.nl">e.formsma@telecats.nl</a> |<br>
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