Hey Hans,<div><br></div><div>Please do drop us an email off the list. </div><div>We can help in this context.</div><div><br></div><div>Regards,</div><div>Mitul Limbani</div><div><br></div><div><br><div class="gmail_quote">
On Sat, Jul 16, 2011 at 5:44 AM, Hans Witvliet <span dir="ltr"><<a href="mailto:hwit@a-domani.nl">hwit@a-domani.nl</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi all,<br>
<br>
Not sure if this is the correct list...<br>
<br>
A college of mine asked if i knew any companies that have implemented<br>
call centers using Open Source Software.<br>
Although he didn't explicitly mentioned Asterisk, i considered it the<br>
best starting point.<br>
<br>
I don't have many details (yet), but from what i heard:<br>
He is responsible for setting up/replacing a call center this year.<br>
Some people immediately jumped for Cisco, but he was opting for<br>
opensource.<br>
<br>
-software must be "turn-key"<br>
-support through SLA-contract<br>
-Possibility for (re-)training existing people<br>
-Your company should preferebly European<br>
-Your company should have done a number of simular projects.<br>
<br>
I presume you would like to know the intended audiance (estimated number<br>
of calls/hour), but that's a detail i'm not sure about myself.<br>
It could be either for a sub-department or our whole organisation.<br>
In the latter case we are talking about 50,000 users.<br>
<br>
<br>
Hans<br>
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