<div dir="ltr">Frank <br><br>You van down load for <b><u>free </u></b>our call Center Application from our website<a href="http://www.tikalnetworks.com/voip/index.php?cid=49"> http://www.tikalnetworks.com/voip/index.php?cid=49</a><br>
Crystal Call Center offers graphical control over call centers and other business telephony functions in order to maximize the productivity, efficiency and effectiveness of your call center.<br><br>it run on AsteriskNow, trixbox, elastix out fro the box.<br>
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<p class="MsoNormal" style="text-align: justify;"><b><i><u><span style="font-size: 12pt; font-family: "Arial","sans-serif"; color: blue;" lang="HE"><a href="http://www.tikalnetworks.com/"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: blue;" lang="EN-US">www.tikalnetworks.com</span></a></span></u></i></b><u><span style="font-size: 12pt; font-family: "Tahoma","sans-serif"; color: blue;"></span></u></p>
<p class="MsoNormal" style="text-align: justify;"><b><i><span style="font-size: 12pt; font-family: "Tahoma","sans-serif"; color: blue;">Alexander Argov CEO</span></i></b><span style="font-size: 12pt; font-family: "Times New Roman","serif";"></span></p>
<p class="MsoNormal" style="text-align: justify;"><b><i><span style="color: blue;">Mobile +972 (52) 3682486</span></i></b></p>
<p class="MsoNormal" style="text-align: justify;"><b><i><span style="color: blue;">Tel +972 (3) 9279100</span></i></b><span dir="RTL"></span><b><i><span dir="RTL" style="font-size: 12pt; font-family: "Arial","sans-serif"; color: blue;" lang="HE"><span dir="RTL"></span>
</span></i></b><b><i><span style="color: blue;"></span></i></b></p>
<p class="MsoNormal" style="text-align: justify;"><b><i><span style="color: blue;">Fax +972 (3) 9279121</span></i></b></p>
<p class="MsoNormal" style="text-align: justify;"><b><i><span style="color: blue;">POB 3409 49510 Israel</span></i></b><b><i><span dir="RTL" style="font-family: "Arial","sans-serif"; color: blue;" lang="HE"></span></i></b></p>
<p class="MsoNormal" style="text-align: justify;"><b><i><span style="color: blue;"> </span></i></b></p>
<p class="MsoNormal"><b><i><span style="color: blue;">email: </span></i></b><span style=""><a href="mailto:alex@tikalnetworks.com"><b><i><span style="color: blue;">alex@tikalnetworks.com</span></i></b></a></span></p>
<p class="MsoNormal"> </p>
<br><br><div class="gmail_quote">On Mon, Mar 29, 2010 at 11:58 PM, Frank Church <span dir="ltr"><<a href="mailto:voipfc@googlemail.com">voipfc@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I have been asked by my church to recommend a VoIP system which can do<br>
the following.<br>
<br>
They do internet radio shows which are sometimes broadcast on radio.<br>
<br>
They are looking for a system which does the following for about 5<br>
agents, exactly as they have described it.<br>
<br>
1. Take incoming calls<br>
<br>
2. Put them on hold if there is no one to handle the call immediately,<br>
or transfer them to an available agent<br>
<br>
3. Take down their details, and number, (if this can be retrieved and<br>
saved from the caller id, thats better)<br>
<br>
4. Get them to hold on after taking their details if they still want to hold<br>
<br>
5. Call them back when the backlog is cleared up.<br>
<br>
I have a fairly good grasp of the hardware and programming part of<br>
Asterisk, having compiled it more than a few times and implemented<br>
A2Billing phone card and call shop system with it.<br>
<br>
But the type of software suited to the Call Center side is where my<br>
knowledge gap lies.<br>
<br>
I am looking for solutions based on the usual Asterisk distributions<br>
like AsteriskNow, trixbox, elastix etc, whether ready packaged or<br>
requiring additional customization.<br>
<br>
<br>
The matter of whether they will use soft phones, or regular phones<br>
with headsets is also something to consider. Soft phones with good<br>
GUI's may be preferred if more cost effective for them, although my<br>
personal preferences are with hard phones.<br>
<br>
Any recommendations - the ease of software for the end users is the<br>
main thing for me, and integration with the database for taking<br>
customers details is the main thing for me. One of the distributions<br>
with SugarCRM comes to mind here.<br>
<br>
Sorry for cross-posting, but ready made and commercially supported<br>
systems are not ruled out, if they come within their budget.<br>
<br>
Regards<br>
<br>
<br>
Frank Church<br>
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