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It all depends on the situation, i work for <a class="moz-txt-link-abbreviated" href="http://www.zoiper.com">www.zoiper.com</a>, we have or
are working on all 3 scenario's. <br>
In general the overal audio quality of a desktop solution will be
>> webbased (active-x/npapi/java) >> flash based.<br>
<br>
However, the ease of use (from an installation point of view) is the
other way around.<br>
<br>
If the agents are using browser based software and they don't really
surf to anything but their work, webbased will be fine.<br>
If they have acces to the complete web, including flash websites and
javascript cpu intense websites, i would not recommend it. <br>
<br>
Zoa <br>
<br>
On 1/14/2010 6:42 PM, Ruddy Gbaguidi wrote:
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<p class="MsoNormal">Hi all<o:p></o:p></p>
<p class="MsoNormal">We are currently working on a softphone
integrated with
others features that could be use <o:p></o:p></p>
<p class="MsoNormal">by anybody or agents in a call center.<o:p></o:p></p>
<p class="MsoNormal">With all the flash web softphones like gizmocall
coming out
these days, I would like to know in an enterprise environment,<o:p></o:p></p>
<p class="MsoNormal">what is the most suitable ? The classic desktop
application
that you can install and run or a web based phone that run on your
browser ?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
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